Learning & Development Senior Operations & Insights Consultant

Duke Energy; Charlotte (NC); Hybrid; USD 105,000 - 145,000; Full time

Job summary

Duke Energy in Charlotte, NC seeks a Learning & Development Senior Operations and Insights Consultant to manage learning platforms, analytics and vendor operations. You will transform data into actionable insights that improve learning effectiveness, operational excellence and business decisions.

You will administer the LMS, build dashboards in Power BI, ensure data quality, report on participation and investments, and partner with program leaders to define success measures and reporting

Qualifications

• Bachelor's degree and 3+ years of related experience OR HS/GED and 7+ years related work experience in lieu of a degree.
• Experience administering an LMS and reporting on learning effectiveness and operational performance.
• Strong analytical and critical thinking skills with ability to interpret complex data, identify trends, and develop actionable recommendations.
• Advanced Microsoft Excel skills, including data modeling, cleansing, pivot tables, and large data set analysis.
• Experience developing dashboards and data visualizations using Power BI or similar BI tools.

Responsibilities

• Administer learning technologies, including the LMS, ensuring accurate course administration, enrollments, assignments, completions, and reporting.
• Develop dashboards, reports and analytics that generate actionable insights into participation, utilization, effectiveness, investments, and business outcomes.
• Monitor vendor performance and reconcile data across learning systems, financial records, and program information to ensure accurate reporting and informed decision making.
• Document processes, data definitions, reporting methods, and system procedures.
• Identify opportunities to automate, standardize, and improve learning operations.

Skills

Analytical thinking

Data interpretation

Communication

Problem solving

Consulting

Education

Bachelor's degree

HS/GED

Tools

Power BI

Excel

LMS administration

Data visualization

Job description

Important Application Submission Information

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Position Summary

The Learning & Development Senior Operations and Insights Consultant serves as the team's subject matter expert for learning technologies, analytics and operational insights. The role manages learning platforms, reporting, measurement, vendor operations, and investment tracking, while transforming data into actionable insights that support learning effectiveness, operational excellence, and informed business decisions.

Key Responsibilities

• Administer learning technologies, including the LMS, ensuring accurate course administration, enrollments, assignments, completions, and reporting.


• Curate learning content and pathways, identify content gaps and recommend learning resources aligned to enterprise capability needs.


• Maintain data quality and resolve routine system, access, and reporting issues.


• Develop dashboards, reports and analytics that generate actionable insights into participation, utilization, effectiveness, investments, and business outcomes.


• Analyze learning, operational and feedback data to identify trends and recommend continuous improvements.


• Partner with program leaders to define success measures, evaluation strategics, and reporting requirements.


• Manage learning vendor administration, including contracts, licenses, invoices, renewals, and learning investments.


• Monitor vendor performance and reconcile data across learning systems, financial records, and program information to ensure accurate reporting and informed decision making.


• Document processes, data definitions, reporting methods, and system procedures.


• Identify opportunities to automate, standardize, and improve learning operations.


• Partner with the Coordinator to ensure that program activity is accurately reflected in systems and reports.

Required Qualifications

• Bachelor's degree and 3 plus years of related experience OR


• HS/GED and 7 plus years related work experience in lieu of a degree

Preferred Qualifications

• Bachelor's degree in Business Analytics, HR, Learning, Information Systems or related field.


• Three or more years of experience in learning operations, learning technologies, analytics, reporting, business operations or a related analytical role.


• Experience administering an LMS, developing dashboards and supporting vendor administration or investment reporting preferred.


• Strong analytical and critical thinking skills with the ability to interpret complex data, identify trends, and develop actionable recommendations.


• Advanced Microsoft Excel skills, including data modeling, cleansing, pivot tables, and analysis of large data sets.


• Experience developing dashboards and data visualizations using Power BI or similar business intelligence tools.


• Experience analyzing and synthesizing data from multiple systems to support strategic decision making.


• Experience administering learning technologies, including Learning Management Systems (LMS), and reporting on learning effectiveness and operational performance.


• Strong problem solving, communication, and consulting skills with the ability to translate complex data into clear, actionable insights for non-technical audiences.

Mobility Classification - Hybrid

#LI-PG1

#LI-Hybrid

Travel Requirements

Not required

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No.

This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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