Learning & Development Senior Operations & Insights Consultant

Duke Energy; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Relocation assistance provided (as/app

Job summary

Duke Energy in the United States seeks a Learning & Development Senior Operations and Insights Consultant to own learning technologies, analytics and operational insights. You will manage the LMS, dashboards, reporting, contracts and investments, turning data into actionable insights that drive learning effectiveness and business decisions.

You will partner with program leaders to define success metrics, automate processes, and improve learning operations across the enterprise.

Qualifications

• Bachelor’s degree required with 3+ years related experience or HS/GED with 7+ years.
• Experience administering LMS, dashboards and vendor/investment reporting preferred.
• Strong analytical skills to interpret data and provide actionable recommendations.
• Advanced Excel with data modeling and large data sets.
• Experience with Power BI or similar BI tools.
• Ability to translate data for non-technical audiences.

Responsibilities

• Administer learning technologies (LMS) and reporting with accurate data governance.
• Curate learning content and identify gaps, aligning to enterprise capability needs.
• Maintain data quality and resolve routine system, access, and reporting issues.
• Develop dashboards and analytics to generate actionable insights on participation and investments.
• Analyze learning, operations and feedback data to identify trends and improvements.
• Partner with program leaders to define success measures, evaluation strategies, and reporting.
• Manage learning vendor administration including contracts, licenses and renewals.
• Monitor vendor performance and reconcile data across systems and financials.
• Document processes, definitions, and reporting methods.
• Identify opportunities to automate and standardize learning operations.
• Coordinate with the Coordinator to reflect program activity in systems.

Skills

Advanced Excel

Power BI

Data analysis

Stakeholder communication

Problem solving

Consulting

Education

Bachelor’s degree

HS/GED with 7+ years experience

Tools

LMS (Learning Management System)

Power BI

Job description

About This Position

More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Position Summary

The Learning & Development Senior Operations and Insights Consultant serves as the team’s subject matter expert for learning technologies, analytics and operational insights. The role manages learning platforms, reporting, measurement, vendor operations, and investment tracking, while transforming data into actionable insights that support learning effectiveness, operational excellence, and informed business decisions.

Key Responsibilities

• Administer learning technologies, including the LMS, ensuring accurate course administration, enrollments, assignments, completions, and reporting.
• Curate learning content and pathways, identify content gaps and recommend learning resources aligned to enterprise capability needs.
• Maintain data quality and resolve routine system, access, and reporting issues.
• Develop dashboards, reports and analytics that generate actionable insights into participation, utilization, effectiveness, investments, and business outcomes.
• Analyze learning, operational and feedback data to identify trends and recommend continuous improvements.
• Partner with program leaders to define success measures, evaluation strategics, and reporting requirements.
• Manage learning vendor administration, including contracts, licenses, invoices, renewals, and learning investments.
• Monitor vendor performance and reconcile data across learning systems, financial records, and program information to ensure accurate reporting and informed decision making.
• Document processes, data definitions, reporting methods, and system procedures.
• Identify opportunities to automate, standardize, and improve learning operations.
• Partner with the Coordinator to ensure that program activity is accurately reflected in systems and reports.

Required Qualifications

• Bachelor’s degree and 3 plus years of related experience OR HS/GED and 7 plus years related work experience in lieu of a degree.

Preferred Qualifications

• Bachelor’s degree in Business Analytics, HR, Learning, Information Systems or related field.
• Three or more years of experience in learning operations, learning technologies, analytics, reporting, business operations or a related analytical role.
• Experience administering an LMS, developing dashboards and supporting vendor administration or investment reporting preferred.
• Strong analytical and critical thinking skills with the ability to interpret complex data, identify trends, and develop actionable recommendations.
• Advanced Microsoft Excel skills, including data modeling, cleansing, pivot tables, and analysis of large data sets.
• Experience developing dashboards and data visualizations using Power BI or similar business intelligence tools.
• Experience analyzing and synthesizing data from multiple systems to support strategic decision making.
• Experience administering learning technologies, including Learning Management Systems (LMS), and reporting on learning effectiveness and operational performance.
• Strong problem solving, communication, and consulting skills with the ability to translate complex data into clear, actionable insights for non-technical audiences.

Employment Details

Mobility Classification - Hybrid #LI-PG1 #LI-Hybrid

Travel Requirements Not required

Relocation Assistance Provided (as applicable)

No Represented/Union Position

No Visa Sponsored Position

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Diversity & Inclusion

Read about our commitment to supporting a diverse and inclusive workforce.

Duke Energy values ideas that come from a diverse and inclusive workforce, and we’re dedicated to providing a work environment where all people are valued, respected and able to reach their full potential.

Duke Energy is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, childbirth or related medical conditions, including but not limited to lactation, religion, national origin, ancestry, ethnicity, citizenship, sexual orientation, gender identity, gender expression, age, marital status, physical or mental disability, genetic information, medical condition, military status, or protected veteran status.

Duke Energy complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination.