L&D Leader: Scale Training & Onboarding Programs

Inspected; Plantation (FL); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Competitive compensation

Unlimited PTO

Health benefits

401(k)

Job summary

Inspected is seeking a Learning & Development Manager to own training strategy for contractor clients and internal teams, building scalable curriculum and programs as the company expands into new markets and roles.

You will lead a training team, design onboarding, define success metrics, and partner with department heads to close skill gaps, all in a fast-paced startup environment with travel up to 10%.

Qualifications

• Bachelor’s degree or equivalent experience; minimum of four years of experience in training, learning and development, or enablement, including at least one year leading a team or program
• Proven ability to design, deliver, and measure training programs for external customers and internal teams
• Ability to research, analyze, and turn complex processes into clear, well-written training materials
• Strong leadership, coaching, and communication skills, with the ability to work effectively with contractor clients and all levels of the organization
• Highly organized and detail-oriented, able to manage multiple priorities in a dynamic environment
• Strong computer skills including Microsoft Office Suite, HubSpot CRM, and learning platforms

Responsibilities

• Own the learning and development strategy for Inspected, covering contractor client onboarding, internal onboarding, and ongoing skills training
• Build and maintain a training roadmap tied to company growth, new markets, new roles, and platform releases
• Select, implement, and manage learning tools and platforms (LMS, video, knowledge base) to deliver and track training
• Define success metrics for training — time to proficiency, completion, client activation, and quality — and report results to leadership
• Design and oversee onboarding training for new contractor clients, covering how to submit requests, use Permit Hub, and work with Inspected’s virtual inspection process
• Ensure training materials — guides, walkthroughs, and FAQs — are clear, current, and reduce the number of basic questions new clients need to ask support
• Lead live and virtual training sessions for key accounts and use client feedback to continuously improve the program
• Create and run onboarding and ongoing training for Permit Coordinators, Customer Support Specialists, Inspectors, Sales, and other operational roles
• Partner with department heads to identify skill and process gaps and build targeted programs and refreshers in response
• Develop manager and trainer toolkits, including structured interview and onboarding templates, so training is consistent regardless of who delivers it
• Work with the Compliance team to ensure training reflects current regulatory standards across every active jurisdiction
• Manage, coach, and develop the training team, setting clear goals and holding regular one-on-ones
• Partner with the Head of HR on employee development, career paths, and company-wide culture initiatives
• Manage training budgets, vendors, schedules, and multiple projects simultaneously in a fast-paced start-up environment
• Use HubSpot CRM and Microsoft Office Suite to track training activity, follow-ups, and reporting

Skills

Leadership

Training design

Curriculum development

Communication

Project management

Multitasking

Education

Bachelor’s degree or equivalent

Tools

HubSpot CRM

Microsoft Office

LMS (Learning Management System)

Job description

Inspected is seeking a Learning & Development Manager to own training strategy for contractor clients and internal teams, building scalable curriculum and programs as the company expands into new markets and roles.

You will lead a training team, design onboarding, define success metrics, and partner with department heads to close skill gaps, all in a fast-paced startup environment with travel up to 10%.