KPI & Service Performance Analyst – Hybrid/Remote

Veloz IT Solutions, LLC

Ashburn (VA)

Hybrid

USD 115,000 - 130,000

Full time

3 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid holidays

Paid time off

Training & development

Employee discounts

Job summary

Veloz IT Solutions, LLC is seeking a KPI/SLA & Service Performance Analyst to manage performance metrics, reporting, and program analytics for IT services. The role includes creating dashboards, supporting governance, and guiding process improvements for government contracts.

The ideal candidate has PMO, reporting, and data analysis experience with exposure to government programs. US Citizenship is required; position is contingent upon contract award and hybrid on-site expectations in Ashburn,

Qualifications

US Citizenship required.
Active DHS clearance, Secret clearance, or Public Trust.
Experience supporting PMOs or large-scale programs.
Proficiency with KPI/SLA engineering; ITIL; service management; benchmarking.

Responsibilities

Develops and monitors KPIs, SLAs, thresholds, measurement methodologies and reporting frequencies.
Support development and maintenance of executive dashboards and performance scorecards.
Evaluates service efficiency, value, cost-effectiveness, cycle time, lead time, throughput and other delivery measures.
Maintain and organize project documentation and ensure version control.
Conduct business process analyses to support workflow optimization.
Develop, manage, and standardize project templates and process frameworks.
Track deliverables and monitor adherence to project timelines and milestones.
Ensure service delivery and development activities align with agile governance framework.
Support accurate and timely project reporting to leadership and stakeholders.
Support process improvement initiatives related to program reporting and performance measurement to improve efficiency, transparency, and accountability.