KPI-Driven Business Analyst & Growth Coach (Hybrid)

U-Haul International, Inc.; Tempe (AZ); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision plan

Onsite medical clinic

New indoor fitness gym

Tuition Reimbursement Program

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Paid holidays and vacation

Job summary

U-Haul International, Inc. seeks a versatile professional to manage client accounts, provide operational and coaching support, and drive KPI compliance.

The role blends coaching, tech support, project management, and plan development, with opportunities to learn a new business line and grow within the company. You will communicate with clients, analyze data, and collaborate with internal teams to ensure customer requests are fulfilled and experiences improved.

Qualifications

• Bachelor’s degree recommended but not required.
• Experience or education may be preferred.
• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Ability to build rapport and collaborate with others within the company and externally.
• Understanding of consumer behaviors and industry trends.
• Extensive, accurate product knowledge.

Responsibilities

• Communicating with clients to ensure that all of their needs are understood and addressed.
• Building strong client relationships to maintain rapport and promote growth.
• Collaborating with various internal departments to ensure that they fulfill all customer requests.
• Resolving complaints and keeping track of all processes that pertain to the client’s desires.
• Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience.
• Collecting and analyzing data concerning consumer behavior to understand changing needs.

Skills

Verbal communication

Written communication

Data analysis

Problem solving

Rapport building

Cross-functional collaboration

Education

Bachelor's degree recommended

Job description

U-Haul International, Inc. seeks a versatile professional to manage client accounts, provide operational and coaching support, and drive KPI compliance.

The role blends coaching, tech support, project management, and plan development, with opportunities to learn a new business line and grow within the company. You will communicate with clients, analyze data, and collaborate with internal teams to ensure customer requests are fulfilled and experiences improved.