Insurance Operations Analyst - Hybrid

U-Haul; Phoenix (AZ); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision plan

401(k) Savings Plan

Tuition Reimbursement Program

Paid holidays

Job summary

U-Haul is seeking an Operations Business Analyst to join our Phoenix team. The role reports to Operations management and supports transformation of business tools, with hybrid work flexibility after training.

You will gather requirements, analyze processes, and create training materials. Collaboration with IT and stakeholders is essential for successful system integrations and process improvements.

Qualifications

• High school diploma.
• 3+ years of Business Analyst experience.
• Proficiency with Microsoft Office.

Responsibilities

• Gather and document business requirements from project stakeholders for business processes and/or system(s) under review.
• Analyze and understand business and system requirements. Design effective training and reference materials for operations.
• Document and distribute meeting minutes, workflows, and other documentation; prepare educational materials including modules and videos.
• Attend vendor training sessions and webinars; work with IT to ensure system integrations improve the customer experience.
• Work with project stakeholders to create use cases; explain each use case to the vendor.
• Participate, coordinate, and facilitate testing plans with the business units.

Skills

Analytical skills

Attention to detail

Team collaboration

Adaptability

Communication skills

Problem solving

Multitasking

Education

High school diploma

BA in insurance (2+ years)

Tools

Microsoft Office

Visio

Power BI

Microsoft Forms

Monday.com

Job description

U-Haul is seeking an Operations Business Analyst to join our Phoenix team. The role reports to Operations management and supports transformation of business tools, with hybrid work flexibility after training.

You will gather requirements, analyze processes, and create training materials. Collaboration with IT and stakeholders is essential for successful system integrations and process improvements.