Operations Business Analyst

U-Haul; Phoenix (AZ); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision plan

401(k) Savings Plan

Tuition Reimbursement Program

Paid holidays

Job summary

U-Haul is seeking an Operations Business Analyst to join our Phoenix team. The role reports to Operations management and supports transformation of business tools, with hybrid work flexibility after training.

You will gather requirements, analyze processes, and create training materials. Collaboration with IT and stakeholders is essential for successful system integrations and process improvements.

Qualifications

• High school diploma.
• 3+ years of Business Analyst experience.
• Proficiency with Microsoft Office.

Responsibilities

• Gather and document business requirements from project stakeholders for business processes and/or system(s) under review.
• Analyze and understand business and system requirements. Design effective training and reference materials for operations.
• Document and distribute meeting minutes, workflows, and other documentation; prepare educational materials including modules and videos.
• Attend vendor training sessions and webinars; work with IT to ensure system integrations improve the customer experience.
• Work with project stakeholders to create use cases; explain each use case to the vendor.
• Participate, coordinate, and facilitate testing plans with the business units.

Skills

Analytical skills

Attention to detail

Team collaboration

Adaptability

Communication skills

Problem solving

Multitasking

Education

High school diploma

BA in insurance (2+ years)

Tools

Microsoft Office

Visio

Power BI

Microsoft Forms

Monday.com

Job description

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

Company:

Oxford Life Insurance Company was founded in 1965 and is a subsidiary of U-Haul COMAPNY, a publicly traded financial holding network. U-Haul COMAPNY's other significant holdings including U-Haul International and RepWest Insurance Company. Our fast-paced, growing company is seeking eager, qualified, customer-centric individuals to join our team in Phoenix, AZ or Madison, WI.

Job Title:

Operations Business Analyst

Job Overview:

The Operations Business Analyst will join our project team and report directly to Operations management. To ensure operations can effectively participate in the transformation of our business administration tools. This role is integral to understanding new solutions and how they integrate and interact with current software. This role will evolve over time, taking on additional duties in phases. This position will be in the Phoenix office, with the possibility to work from home as needed.

Team:

Our Operations project team is in Arizona. Team members will need to be able to communicate via Teams, Zoom, email, and in-person. Our company currently offers a hybrid schedule, which could be extended to this role after an initial training period, based on performance. Our Operations team is dedicated to maintaining a collaborative environment and seeks to add a focused, positive, and eager analyst.

Responsibilities and Duties:

• Gather and document business requirements from project stakeholders for business processes and/or system(s) under review.
• Analyze and understand business and system requirements. Design effective training and easily accessible reference materials for operations departments.
• Document and distribute meeting minutes, workflows, and other documentation to support projects. Prepare educational materials, including documents (cheat sheets), modules, and videos. Revise all material as necessary.
• Attend vendor training sessions and webinars to gain a strong foundation of the system's set-up and functionality. Work directly with IT to ensure system integrations improve the customer's experience.
• Work with project stakeholders to create use cases; be able to explain each use case to the vendor.
• Participate, coordinate, and facilitate testing plans with the business units.

Required Education And Experience:

• High school diploma
• 3+ years of Business Analyst experience
• Demonstrated proficiency with Microsoft Office

Preferred Education And Experience:

• 2+ years Business Analyst experience within the insurance industry
• Extensive experience with Visio, Power BI, Microsoft Forms or Monday.com

Required Skills:

• Strong analytical skills
• Attention to detail
• Ability to work in a team and independently
• Adaptability
• Excellent interpersonal and communication skills; ability to effectively communicate with external and internal customers, including all levels of management
• Solid problem-solving skills
• Ability to multitask, prioritize and manage time efficiently

U-Haul Offers:

• Medical insurance
• Prescription drug plans
• Dental & Vision plan with hearing care discounts
• Onsite medical clinic for team members and eligible family members
• New indoor fitness gym (Midtown Phoenix campus)
• Get Fit Gym Reimbursement Program
• Registered Dietitian Program
• WeightWatchers
• CVS Virtual Care
• U-Haul Kids Program
• 24‑Hour Nurse Line
• Wellness Program (Healthier You initiatives & challenges)
• Mindset App Reimbursement
• Pet Insurance & Wellness plans
• Career stability
• Opportunities for advancement
• Valuable on‑the‑job training
• Tuition Reimbursement Program
• Free online courses for personal and professional development at U-Haul University
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• Company‑paid life insurance
• Voluntary life insurance options
• Short-Term and Long‑Term Disability
• Critical Illness, Accident & Hospital Indemnity plans
• Business & business travel insurance
• MetLaw Legal Program
• MetLife Auto & Home Insurance
• LifeLock Identity Theft Protection
• Dave Ramsey’s SmartDollar Financial Wellness Program
• U-Haul Federal Credit Union
• Paid holidays, vacation, and sick time
• You Matter Employee Assistance Program (EAP)
• Discounts on cell phone plans, hotels, computers, vehicles & more
• Community involvement & volunteer opportunities
• U-Haul Mothers Program (Paid maternity leave)