Knowledge Management & Learning Documentation Specialist

PODS; Clearwater (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

PODS is seeking a Learning Documentation & Knowledge Specialist in Clearwater, FL to help organize and clarify our internal information. You will create user guides, SOPs, and knowledge articles, and help strengthen our Salesforce Knowledge Base to ensure employees can quickly find and understand the content they need.

You’ll work behind the scenes to structure content, maintain templates and version control, and collaborate with SMEs across the Learning & Development team.

Responsibilities

• Create documentation people can actually use by developing and maintaining job aids, user guides, SOPs, process docs, training materials, reference guides, and knowledge articles.
• Strengthen our Salesforce Knowledge Base by auditing, updating, and validating articles; collaborate with subject matter experts to fill gaps and improve content structure.
• Help organize knowledge so it's easy to find by refining taxonomy, categories, naming conventions, metadata, templates, and content standards.
• Bring structure to our content by establishing templates, version control, inventories, and organized libraries; review materials to ensure accuracy and currency.
• Dig into the details with SMEs and partners to understand processes, identify missing information, reconcile conflicts, and verify accuracy before publishing.
• Keep documentation moving by maintaining trackers, review schedules, and approvals to prevent outdated content post-publication.
• Put Word and Excel to work to create structured documentation and manage trackers, inventories, records, and routine reporting.
• Support the broader L&D team by assisting in content development, LMS administration, presentations, and potential instructional support.

Job description

PODS is seeking a Learning Documentation & Knowledge Specialist in Clearwater, FL to help organize and clarify our internal information. You will create user guides, SOPs, and knowledge articles, and help strengthen our Salesforce Knowledge Base to ensure employees can quickly find and understand the content they need.

You’ll work behind the scenes to structure content, maintain templates and version control, and collaborate with SMEs across the Learning & Development team.