Documentation & Training Specialist: Build SOPs

Executive 1 Holding Company, LLC; McLean (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

401(k) Matching

PTO

Job summary

Executive 1 Holding Company, LLC is seeking a Technical Documentation and Training Specialist to walk into undocumented processes and produce clear SOPs, job aides, and knowledge-base articles. You will interview SMEs, reverse-engineer workflows, and train users on the new content.

This is a build role with independent, detail-heavy work and stakeholder collaboration. You will own documentation across multiple programs, ensuring 508 accessibility and version-controlled content.

Qualifications

• Three+ years of experience writing procedural or process documentation (SOPs, work instructions, guides, knowledge base) in a professional setting.
• Experience creating documentation from SME interviews when no source material exists.
• Ability to work independently in detail-focused writing/editing tasks.
• Strong plain-language writing and editing skills.
• Experience delivering training or presentations to groups of various sizes.
• Familiarity with Section 508 accessibility requirements for digital content.
• Proficiency with Microsoft 365 apps (SharePoint, Teams, PowerPoint, Word, Excel).
• Experience maintaining a documentation library or version-controlled content set.
• Ability to manage multiple deadlines across several programs.

Responsibilities

• Write and maintain SOPs, process guides, job aids, quick reference guides, FAQs, and knowledge base articles from scratch.
• Interview SMEs to translate undocumented processes into clear procedures.
• Own the documentation library: structure, version control, findability, style consistency, retirement of stale content.
• Apply Section 508 accessibility standards to every artifact.
• Build and deliver training that follows from your documentation for onboarding and refresher sessions.
• Edit and proofread content to maintain a consistent voice across the PMO.
• Track training attendance, usage, and feedback; report results to leadership.
• Coordinate cross-team communications so process changes are documented and shared.
• Other duties as assigned.

Skills

Procedural writing

SME interviewing

Plain-language editing

Training delivery

Section 508 accessibility

MS 365 apps

Content version control

Flexible multi-program work

Tools

SharePoint

Teams

PowerPoint

Word

Excel

Visio

Canva

Power BI

Job description

Executive 1 Holding Company, LLC is seeking a Technical Documentation and Training Specialist to walk into undocumented processes and produce clear SOPs, job aides, and knowledge-base articles. You will interview SMEs, reverse-engineer workflows, and train users on the new content.

This is a build role with independent, detail-heavy work and stakeholder collaboration. You will own documentation across multiple programs, ensuring 508 accessibility and version-controlled content.