Knowledge Management Specialist – SOPs, Guides & Tech Support

General Dynamics Information Technology, Inc.; Colorado Springs (CO); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401K match

Health benefits

Mobility program

Education & certs

Cutting-edge tech

Descripción de la vacante

General Dynamics Information Technology, Inc. is seeking a Knowledge Management Rep to create and maintain SOPs, user guides, and KAs for Network Enterprise. You will manage documents in the SharePoint KM repository and share updates across sites.

The role includes technical writing, customer support, and troubleshooting of computer systems and software. Travel to customer sites may be required, and the team may coach junior staff.

Formación

• BA/BS or equivalent experience required, 5+ years preferred.
• Two certifications are required: TS/SCI with polygraph eligibility; Security+ CE or equivalent 8570 cert; PWS 9.1 cert.

Responsabilidades

• Create and maintain SOPs, user guides, and knowledge articles for Network Enterprise.
• Maintain documentation in the SharePoint KM repository and update site documents as needed.
• Provide technical support and troubleshooting for computer systems, software, and hardware; respond to queries in person, phone, email, IM, and voicemail.
• Troubleshoot and resolve issues; administer e-mail and Microsoft Office; provide remote support access to worldwide sites.
• May coach or lead a team and serve as a project lead when required.

Conocimientos

Proficient writing

Oral communication

Educación

BA/BS or equivalent experience

Herramientas

SharePoint

Microsoft Office

Remote access tools

Descripción del empleo

General Dynamics Information Technology, Inc. is seeking a Knowledge Management Rep to create and maintain SOPs, user guides, and KAs for Network Enterprise. You will manage documents in the SharePoint KM repository and share updates across sites.

The role includes technical writing, customer support, and troubleshooting of computer systems and software. Travel to customer sites may be required, and the team may coach junior staff.