Learning Documentation & Knowledge Specialist

PODS; Clearwater (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

PODS is seeking a Learning Documentation & Knowledge Specialist in Clearwater, FL to help organize and clarify our internal information. You will create user guides, SOPs, and knowledge articles, and help strengthen our Salesforce Knowledge Base to ensure employees can quickly find and understand the content they need.

You’ll work behind the scenes to structure content, maintain templates and version control, and collaborate with SMEs across the Learning & Development team.

Responsibilities

• Create documentation people can actually use by developing and maintaining job aids, user guides, SOPs, process docs, training materials, reference guides, and knowledge articles.
• Strengthen our Salesforce Knowledge Base by auditing, updating, and validating articles; collaborate with subject matter experts to fill gaps and improve content structure.
• Help organize knowledge so it's easy to find by refining taxonomy, categories, naming conventions, metadata, templates, and content standards.
• Bring structure to our content by establishing templates, version control, inventories, and organized libraries; review materials to ensure accuracy and currency.
• Dig into the details with SMEs and partners to understand processes, identify missing information, reconcile conflicts, and verify accuracy before publishing.
• Keep documentation moving by maintaining trackers, review schedules, and approvals to prevent outdated content post-publication.
• Put Word and Excel to work to create structured documentation and manage trackers, inventories, records, and routine reporting.
• Support the broader L&D team by assisting in content development, LMS administration, presentations, and potential instructional support.

Job description

Specialist II - Learning Documentation

Location

Clearwater, FL, USA

Category

Human Resources

Job Type

Full Time

Learning Documentation & Knowledge Specialist

If you’re the person who spots the inconsistency in a document, knows how to make a complicated process easier to understand, and genuinely enjoys turning information into something organized and useful, this may be the role for you.

We’re looking for a Learning & Knowledge Specialist to join our Learning & Development team.

This is not a traditional training facilitator role. While you may occasionally support training delivery, your primary focus will be behind the scenes: creating clear documentation, maintaining learning resources, strengthening our knowledge management practices, and helping employees find, understand, and use the information they need to do their jobs.

You’ll also play an important role in helping us strengthen and organize our Salesforce Knowledge Base, including identifying documentation gaps, auditing and updating existing articles, and helping improve how knowledge content is structured and categorized.

WHAT YOU’LL DO

Create documentation people can actually use. You’ll develop and maintain job aids, user guides, SOPs, process documentation, training materials, reference guides, knowledge articles, and other resources. You’ll take information that may be technical, complex, or incomplete and turn it into something employees can quickly understand and use.Strengthen our Salesforce Knowledge Base. You’ll help identify business processes that are missing, incomplete, outdated, or inconsistently documented. You’ll audit and update existing Knowledge Base articles, partner with subject matter experts to validate information, and help determine when content should be created, revised, consolidated, or retired.Help organize knowledge so people can find it. You’ll support the development and refinement of Salesforce Knowledge Base taxonomy, categories, naming conventions, metadata, templates, and content standards. The goal is simple: make information easier to search, easier to find, and easier to use.Bring structure to our content. You’ll help establish and maintain templates, documentation standards, naming conventions, version control, content inventories, and organized documentation libraries. You’ll regularly review existing materials to make sure they’re accurate and current.Dig into the details. You’ll work with subject matter experts and business partners to understand processes, proactively identify missing information, reconcile conflicting details, and verify accuracy before information is published.Keep documentation moving. You’ll maintain trackers and review schedules, monitor documentation updates and approvals, and help make sure content doesn't become outdated after it's published.Put Word and Excel to work. You’ll use Word to create and maintain structured, professional documentation and Excel to manage trackers, inventories, records, and routine reporting. You’ll need to be comfortable organizing information, checking for discrepancies, and keeping detailed records accurate.Support the broader L&D team. Depending on the project, you may also help develop learning content, administer our LMS, create presentations, test new processes or systems, and occasionally support instructor-led or