Knowledge Management Leader – Central Office, Hayward

Eden Housing; Hayward (CA); On-site; USD 109,000 - 127,000; Full time

Job summary

Eden Housing in Hayward, CA seeks a Knowledge Management Manager to lead the organization’s KM program, governance, and content strategy. You will coordinate across departments, define standards, and enable trusted information sharing.

This senior role partners with subject matter experts and the Knowledge Council to build scalable practices, manage content lifecycle, and responsibly guide AI-enabled tooling while keeping day-to-day impact at the forefront.

Qualifications

• Eight or more years of experience leading or supporting knowledge management, information management, content strategy, or related organizational initiatives.
• Ability to advise senior leaders, influence without direct authority, resolve competing priorities, and drive sustained behavior change across diverse roles and departments.
• Strong facilitation and communication skills.
• Familiarity with Microsoft 365, SharePoint, Notion, or similar collaboration platforms.

Responsibilities

• Own Eden Housing's Knowledge Management program and implementation roadmap.
• Translate the KM strategy into phased, practical actions aligned with organizational capacity and priorities.
• Coordinate sequencing and dependencies across KM-related initiatives, ensuring work is paced realistically.
• Act as the central point of contact for KM-related questions, decisions, and escalation.
• Establish and support KM governance structures, including convening and facilitating the Knowledge Council.
• Develop, refine, and maintain content standards, templates, and guidance appropriate to different knowledge tiers.
• Clarify and reinforce expectations for content ownership, review, and lifecycle management.
• Lead efforts to reduce redundancy, outdated content, and single points of knowledge dependency.
• Provide guidance and training to knowledge stewards; help identify high-risk or high-value knowledge areas.

Skills

Knowledge management

Content strategy

Stakeholder management

Change management

Facilitation

Communication

AI readiness

Cross-functional collaboration

Tools

Microsoft 365

SharePoint

Notion

Job description

Eden Housing in Hayward, CA seeks a Knowledge Management Manager to lead the organization’s KM program, governance, and content strategy. You will coordinate across departments, define standards, and enable trusted information sharing.

This senior role partners with subject matter experts and the Knowledge Council to build scalable practices, manage content lifecycle, and responsibly guide AI-enabled tooling while keeping day-to-day impact at the forefront.