Senior Knowledge Management Program Lead (AI-Ready)

Paychex; Saint Petersburg (FL); On-site; USD 75,000 - 95,000; Full time

Job summary

Paychex is seeking a Knowledge Management professional to create, govern, and optimize enterprise content, metadata, and semantic models to support AI-enabled experiences. You will drive content governance, catalog structures, and taxonomies, partnering with product, data, and IT teams to improve search, findability, and knowledge reuse.

With 5 years in knowledge management or related fields, you will lead governance programs, audits, and content remediations, while shaping future-ready

Qualifications

• Knowledge Management principles, governance, taxonomy, metadata, and information architecture.
• Semantic technologies and knowledge representation including taxonomies and graphs.
• Experience designing knowledge structures for enterprise search and AI experiences.
• Ability to translate complex concepts into scalable knowledge models and governance.

Responsibilities

• Govern the enterprise knowledge catalog, including lifecycle, ownership, and quality requirements.
• Design and govern semantic models, taxonomies, ontologies, and metadata frameworks.
• Partner with stakeholders to define knowledge domains and governance standards.
• Map relationships to improve contextual understanding and decision-making.
• Lead knowledge quality assurance, audits, and remediation planning.

Skills

Knowledge Management

Taxonomy & Metadata

Knowledge Graphs

AI Readiness

Stakeholder Management

Education

High School Diploma

Associate's Degree in Writing, Communications, Knowledge Management, Information Management, Business, or related discipline

Job description

Paychex is seeking a Knowledge Management professional to create, govern, and optimize enterprise content, metadata, and semantic models to support AI-enabled experiences. You will drive content governance, catalog structures, and taxonomies, partnering with product, data, and IT teams to improve search, findability, and knowledge reuse.

With 5 years in knowledge management or related fields, you will lead governance programs, audits, and content remediations, while shaping future-ready