Hybrid Knowledge Management Manager — Learning & UX

Feeding America; Chicago (IL); Hybrid; USD 97,000 - 102,000; Full time

Job summary

Feeding America is seeking a Manager, Knowledge Management to design and implement enterprise-wide KM processes, develop knowledge bases, and promote learning across its network. You will collaborate with IT, content developers, and network members to ensure right knowledge is accessible at the right time.

The role focuses on building policies, leading KM projects, and delivering training across the enterprise, with emphasis on inclusivity and accessibility.

Qualifications

• 5+ years in content strategy or knowledge management.
• Experience with information architecture and taxonomy.
• Strong UX/UI and accessibility understanding.
• Experience with cross-functional collaboration on complex programs.
• Familiarity with analytics and LMS tools.

Responsibilities

• Shape enterprise-wide knowledge management and learning strategies.
• Lead projects and coordinate with KM governance, IT, and site owners.
• Apply user-centered design to knowledge platforms and content.
• Develop policies, processes and training for KM initiatives.
• Ensure inclusive and accessible Knowledge Management offerings.

Skills

Content strategy

Information design

UX/UI design

User research

Knowledge management

Project management

Cross-functional collaboration

Analytics & measurement

Accessibility

Tools

SharePoint

Viva Engage

Power BI

LMS

Articulate

Job description

Feeding America is seeking a Manager, Knowledge Management to design and implement enterprise-wide KM processes, develop knowledge bases, and promote learning across its network. You will collaborate with IT, content developers, and network members to ensure right knowledge is accessible at the right time.

The role focuses on building policies, leading KM projects, and delivering training across the enterprise, with emphasis on inclusivity and accessibility.