Knowledge Management Lead - Operations Enablement

Hyundaicapital; Irvine (CA); Hybrid; USD 70,000 - 109,000; Full time

Benefits offered by this job

Hybrid flexibility

Vehicle perks

Comprehensive health coverage

Employer‑funded HSA contributions

401(k) with company match and vesting

Life and disability insurance

Wellbeing benefits

Leadership programs and career develop

Paid Volunteer Time Off

Job summary

Hyundai Capital America (HCA) is seeking a Knowledge Management Manager to develop, maintain, and improve operational knowledge content that supports frontline operations. You will partner with internal teams, vendor training groups, and subject matter experts to ensure accuracy, relevance, and sustainable content across business areas.

The role emphasizes translating complex processes into clear, usable content while applying governance standards and analyzing usage data to drive improvements.

Qualifications

• Minimum 5-7 years of related experience in knowledge management, content management, communications, learning and development, or a related field.
• Experience developing, maintaining, or improving structured operational content using established standards or governance practices.
• Experience partnering with cross-functional stakeholders to gather information, clarify requirements, and improve content accuracy, usability, or accessibility.
• Knowledge of content development, organization, maintenance, and lifecycle management practices.

Responsibilities

• Develop, maintain, and improve accurate, accessible, and usable operational knowledge content.
• Translate complex business processes into clear, usable content for employee performance.
• Apply knowledge management standards for content structure, organization, quality, ownership, and lifecycle management.
• Analyze content usage and feedback to improve structure, accessibility, and usability.
• Collaborate with internal and vendor partners to align knowledge content with training and processes.

Skills

Knowledge management

Content governance

Cross-functional collaboration

Content writing/editing

User-focused content

Stakeholder management

Project multitasking

Education

Bachelor's degree in Communications, English, Business Administration, Organizational Development, Instructional Design, Knowledge Management, or a related field, or equivalent related work experience

Job description

Hyundai Capital America (HCA) is seeking a Knowledge Management Manager to develop, maintain, and improve operational knowledge content that supports frontline operations. You will partner with internal teams, vendor training groups, and subject matter experts to ensure accuracy, relevance, and sustainable content across business areas.

The role emphasizes translating complex processes into clear, usable content while applying governance standards and analyzing usage data to drive improvements.