Knowledge Management Lead

VetJobs; Plano (TX); Vor Ort; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Health coverage

401(k) with company match

Life and disability insurance

Volunteer Time Off

Zusammenfassung

Hyundai Capital America in Plano, Texas is seeking a Knowledge Management Manager to develop, maintain, and improve operational knowledge content enabling frontline operations. You will partner with internal teams and vendor trainers to ensure content meets standards and aligns with processes.

The role supports performance enablement initiatives and content governance across assigned business areas. The position offers hybrid flexibility, opportunities to influence knowledge strategy, and a

Qualifikationen

• Minimum 5-7 years of related experience in knowledge management, content management, communications, learning and development, or a related field.
• Experience developing, maintaining, or improving structured operational content using established standards or governance practices.
• Experience partnering with cross-functional stakeholders to gather information, clarify requirements, and improve content accuracy, usability, or accessibility.
• Experience analyzing content usage, search behavior, feedback, or other performance information to recommend practical improvements.

Aufgaben

• Develop and maintain operational knowledge content in accordance with established standards.
• Translate complex processes into clear, concise, usable content to support employee performance.
• Apply knowledge management standards for content structure, ownership, and lifecycle management.
• Collaborate with internal and vendor partners to align content with training and processes.
• Support broader Performance Enablement priorities through instructional design or content development.

Kenntnisse

Knowledge management

Content management

Stakeholder management

Content writing

Instructional design

Cross-functional collaboration

Ausbildung

Bachelor's degree

High School/GED

Jobbeschreibung

Hyundai Capital America in Plano, Texas is seeking a Knowledge Management Manager to develop, maintain, and improve operational knowledge content enabling frontline operations. You will partner with internal teams and vendor trainers to ensure content meets standards and aligns with processes.

The role supports performance enablement initiatives and content governance across assigned business areas. The position offers hybrid flexibility, opportunities to influence knowledge strategy, and a