Knowledge Management Lead - Hybrid & Content Strategy

Hyundaicapital; Atlanta (GA); Hybrid; USD 70,000 - 109,000; Full time

Benefits offered by this job

Hybrid flexibility

Vehicle perks

Comprehensive health coverage

Employer-funded HSA contributions

401(k) with company match

Life and disability insurance

Wellbeing benefits

Leadership programs and career dev.

Paid Volunteer Time Off

Job summary

Hyundai Capital America (HCA) in the Atlanta area seeks a Knowledge Management Manager to develop and maintain accurate knowledge content that empowers operations teams. You will collaborate with internal teams, vendor trainers, leaders, and subject matter experts to identify content needs and ensure alignment with processes.

The role emphasizes reducing duplication and improving usability. Ideal candidates bring 5–7 years in knowledge/content management, strong writing and editing skills, and

Qualifications

• Minimum 5-7 years of related experience in knowledge management, content management, communications, learning and development, or a related field.
• Experience developing, maintaining, or improving structured operational content using established standards or governance practices.
• Experience partnering with cross-functional stakeholders to gather information, clarify requirements, and improve content accuracy, usability, or accessibility.
• Experience analyzing content usage, search behavior, feedback, or other performance information to recommend practical improvements.
• Automotive or financial services industry experience preferred.
• Bachelor’s degree in Communications, English, Business Administration, Organizational Development, Instructional Design, Knowledge Management, or a related field, or equivalent related work experience.
• Knowledge of content development, organization, maintenance, and lifecycle management practices.
• Understanding of how employees search for, access, and use operational information.
• Strong writing, editing, and content organization skills.
• Ability to translate complex operational information into clear, concise, and usable content.
• Ability to apply established standards consistently while exercising sound judgment.
• Ability to identify content gaps, inconsistencies, duplication, and improvement opportunities.
• Ability to analyze content usage, feedback, or search behavior to recommend practical improvements.
• Strong collaboration and stakeholder management skills, including the ability to ask effective questions and clarify conflicting information.
• Ability to manage multiple priorities and work independently with limited guidance.
• Strong verbal and written communication skills, including the ability to present information clearly to business partners and cross-functional stakeholders.

Responsibilities

• Develop and Maintain Operational Knowledge Content: Create, update, organize, and maintain operational knowledge content in accordance with established standards. Translate complex business processes and information into clear, concise, and usable content that supports employee performance.
• Apply Content Standards and Governance: Apply knowledge management standards for content structure, organization, quality, ownership, and lifecycle management. Identify outdated, duplicative, incomplete, or inconsistent content and recommend or implement appropriate corrections.
• Analyze and Improve the Knowledge Experience: Review content usage, search behavior, employee feedback, and other available information to identify practical opportunities to improve the knowledge experience.
• Collaborate with Internal and Vendor Partner: Partner with internal Performance Enablement team members, vendor training teams, business leaders, and subject matter experts to align knowledge content with related training, operational processes, and business needs.
• Support Broader Performance Enablement Priorities: Support broader team and business priorities based on organizational needs and available capacity. Contributions may include instructional design support, content development, project support, business initiatives, or other assignments that leverage the employee’s knowledge management expertise and support Performance Enablement goals.

Skills

Knowledge management

Content governance

Stakeholder management

Content development

Editing

Written communication

Analytical thinking

Cross-functional collaboration

Instructional design

Project management

Education

Bachelor’s degree in Communications, English, Business Administration, Organizational Development, Instructional Design, Knowledge Management, or related field

Tools

Content management systems

Job description

Hyundai Capital America (HCA) in the Atlanta area seeks a Knowledge Management Manager to develop and maintain accurate knowledge content that empowers operations teams. You will collaborate with internal teams, vendor trainers, leaders, and subject matter experts to identify content needs and ensure alignment with processes.

The role emphasizes reducing duplication and improving usability. Ideal candidates bring 5–7 years in knowledge/content management, strong writing and editing skills, and