Kitchen Team Leader: Sales, Service & Coaching

Crate and Barrel; Seattle (WA); On-site; USD 52,000 - 65,000; Full time

Job summary

Crate and Barrel is seeking a Team Leader – Kitchen to drive sales and store excellence by leading, coaching, and developing the sales team.

You will recruit, train, and mentor associates, including holiday hiring support and performance management, while guiding clienteling, Registry, CBHCC routines, and concierge coaching.

This full-time role requires spending significant time on the sales floor, delivering outstanding customer service, and serving as Leader On Duty (LOD) several times a week.

Qualifications

• 1+ years customer service or retail leadership experience.
• Strong communication and interpersonal skills.
• Ability to work full-time with flexible schedule including nights, weekends, and holidays.
• Proven ability to coach and develop a sales team.

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on performance and maintain a strong visible presence in the department/work area.
• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
• Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide.
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD).
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

Skills

Customer service

Leadership

Coaching

Communication

Time management

Job description

Crate and Barrel is seeking a Team Leader – Kitchen to drive sales and store excellence by leading, coaching, and developing the sales team.

You will recruit, train, and mentor associates, including holiday hiring support and performance management, while guiding clienteling, Registry, CBHCC routines, and concierge coaching.

This full-time role requires spending significant time on the sales floor, delivering outstanding customer service, and serving as Leader On Duty (LOD) several times a week.