Kitchen Team Leader & Customer Experience Coach

Crate & Barrel; Bellevue (WA); On-site; USD 55,000 - 75,000; Full time

Job summary

Crate and Barrel in Bellevue, WA is seeking a Team Leader - Kitchen to drive sales and store excellence by leading, coaching, and developing the kitchen sales team. You will recruit, train, mentor associates, and support holiday hiring while ensuring an exceptional in-store experience.

As Leader On Duty, you will promote performance, manage on-floor activities, and partner with the Assistant Store Leader to align product knowledge, customer service, and store operations.

Qualifications

• Minimum 1+ year of customer service or retail leadership experience.
• Proficient in Microsoft Office and Google applications.
• Open availability for nights, weekends and holidays in FT role.

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on performance and maintain a strong visible presence in the department/work area.
• Support performance and development for the designated team to encourage professional growth.
• Provide timely feedback about performance to associates and share observations with the Assistant Store Leader.
• Train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures.
• Understand and apply company systems, policies and loss prevention guidelines.
• Focus on promoting sales as they pertain to the Leader On Duty role.
• Communicate regularly to review business results and associate performance.
• Ensure customers receive gracious, quick and efficient service.

Skills

Communication

Organizational skills

Problem solving

Leadership

Microsoft Office

Google applications

Computer systems

Tablet devices

Tools

Microsoft Office

Google applications

Computer systems

Tablet devices

Job description

Crate and Barrel in Bellevue, WA is seeking a Team Leader - Kitchen to drive sales and store excellence by leading, coaching, and developing the kitchen sales team. You will recruit, train, mentor associates, and support holiday hiring while ensuring an exceptional in-store experience.

As Leader On Duty, you will promote performance, manage on-floor activities, and partner with the Assistant Store Leader to align product knowledge, customer service, and store operations.