Kitchen Assistant: Classes & Guest Experience

CSC-Generatio; Palo Alto (CA); On-site; USD 26,000 - 27,000; Part time

Job summary

Sur La Table is seeking a Kitchen Assistant to support chefs, engage guests, and maintain a clean, organized kitchen and retail environment. This role emphasizes hospitality, teamwork, and delivering high-quality customer experiences in a dynamic class-setting.

Ideal candidates bring 1 year of retail and kitchen experience, a Food Handlers Certification, and strong communication skills. Part-time hours and flexible scheduling support a busy culinary program.

Qualifications

• Must be 18 years of age or older at the time of employment.
• 1 year retail sales experience, preferred
• 1 year food prep and/or kitchen operations experience, preferred
• Valid Food Handlers Certification.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for community engagement and providing exceptional customer experiences.
• Proficiency in Microsoft Office Suite and retail systems preferred.

Responsibilities

• Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
• Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture in both the kitchen and retail sales floor.
• Assist chefs with class execution that drives repeat visits and positive customer feedback
• Deliver class revenue goals by ensuring high enrollment, positive reviews, and guest return rates.
• Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates.
• Assist in setting up and breakdown of classes including organizing mise en place, prepping ingredients, and cleaning workstations
• Clean and sanitize dishes and equipment promptly to ensure smooth kitchen operations.
• Assist with restocking, organizing, and maintaining kitchen supplies and tools to support overall store readiness

Skills

Customer service

Communication

Problem solving

Teamwork

Education

Food Handlers Certification

Tools

Microsoft Office

POS Systems

Job description

Sur La Table is seeking a Kitchen Assistant to support chefs, engage guests, and maintain a clean, organized kitchen and retail environment. This role emphasizes hospitality, teamwork, and delivering high-quality customer experiences in a dynamic class-setting.

Ideal candidates bring 1 year of retail and kitchen experience, a Food Handlers Certification, and strong communication skills. Part-time hours and flexible scheduling support a busy culinary program.