Culinary Class & Guest Experience Assistant

CSC-Generatio; Raleigh (NC); On-site; USD 17,000 - 25,000; Part time

Job summary

Sur La Table is seeking a Kitchen Assistant to inspire guests across culinary experiences. You will support chefs, engage with customers, and help maintain a clean, well-organized kitchen while upholding guest-obsessed service.

The role emphasizes class execution, revenue goals, and strong teamwork in a dynamic retail kitchen environment. Flexible hours and weekend shifts are typical for this role.

Qualifications

• Excellent communication, problem-solving, and decision-making abilities.
• 1 year retail sales experience, preferred
• 1 year food prep and/or kitchen operations experience, preferred
• Valid Food Handlers Certification.

Responsibilities

• Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
• Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture in both the kitchen and retail sales floor.
• Assist chefs with class execution that drives repeat visits and positive customer feedback
• Deliver class revenue goals by ensuring high enrollment, positive reviews, and guest return rates.
• Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by KPIs such as individual sales volume, average transaction value, and customer conversion rates.
• Assist in setting up and breakdown of classes including organizing mise en place, prepping ingredients, and cleaning workstations
• Clean and sanitize dishes and equipment promptly to ensure smooth kitchen operations.
• Assist with restocking, organizing, and maintaining kitchen supplies and tools to support overall store readiness
• Ensure compliance with food safety standards, local health codes, and sanitation regulations.
• Properly handle all tools, ingredients, and kitchen equipment to maintain a safe and efficient work environment
• Maintain accurate inventory levels, minimize shrink, and control supply and culinary expenses
• May handle liquor, wine, and beer in compliance with state and location alcohol regulations, company policies
• Ensure store safety and cleanliness, addressing any maintenance needs promptly
• Adhere to wage and hour laws. Accurately records time worked according to SLT Policy
• Model and ensure consistent adherence to all Sur La Table policies and SOPs

Skills

Excellent communication

Problem-solving

Decision-making

Tools

Microsoft Office Suite

Retail systems

Job description

Sur La Table is seeking a Kitchen Assistant to inspire guests across culinary experiences. You will support chefs, engage with customers, and help maintain a clean, well-organized kitchen while upholding guest-obsessed service.

The role emphasizes class execution, revenue goals, and strong teamwork in a dynamic retail kitchen environment. Flexible hours and weekend shifts are typical for this role.