Kiosk Hardware Technician - Onsite Depot & Field Support

NextgenID; Fairfax, Northern (VA, KY); Hybrid; USD 94,000 - 145,000; Full time

Job summary

NextgenID is seeking a hands-on Hardware (Kiosk) Technician to build, repair and maintain identity-verification kiosks and mobile kits at our Fairfax depot. The role is bench- and field-based, requiring the ability to lift up to 50 lbs and travel to customer sites when needed.

You will assemble units from documented instructions, replace failed components, trace low‑voltage DC power with a multimeter, run acceptance tests, and keep spare parts well organized.

Qualifications

• Two or more years repairing and maintaining electro‑mechanical or electronic equipment (ATM, vending or arcade, copier or printer, POS, kiosk, or similar).
• Hands‑on component replacement: swapping boards, peripherals, power supplies, and cabling.
• Low‑voltage DC troubleshooting: 12 VDC and 24 VDC, multimeter voltage tracing, fuses, connectors, and power‑supply replacement.
• Able to read and follow assembly drawings, wiring diagrams, and documented procedures.
• Careful, methodical, and safety‑minded around live low‑voltage parts.
• Able to lift and move up to about 50 lbs and stand for extended bench work.
• Must be able to work onsite in Fairfax, VA; U.S. citizen (ITAR).

Responsibilities

• Build kiosks and mobile kits from documented assembly instructions, drawings, and photos.
• Remove and replace cameras, fingerprint/document scanners, card readers, printers, touchscreens, and power supplies.
• Trace 12 VDC and 24 VDC rails with a multimeter and check voltage at devices.
• Locate and fix blown fuses, loose connectors, and faulty power paths.
• Service UPS and backup batteries per standard safety steps.
• Log repairs, parts used, and serials in the ticketing system and Command Center.

Skills

Hands-on repair

DC power troubleshooting

Reading drawings/diagrams

Inventory & parts management

Onsite work capability

US citizen for ITAR

Lifting 50 lbs

Tools

Multimeter

Crimpers

Hand tools

Job description

NextgenID is seeking a hands-on Hardware (Kiosk) Technician to build, repair and maintain identity-verification kiosks and mobile kits at our Fairfax depot. The role is bench- and field-based, requiring the ability to lift up to 50 lbs and travel to customer sites when needed.

You will assemble units from documented instructions, replace failed components, trace low‑voltage DC power with a multimeter, run acceptance tests, and keep spare parts well organized.