Field Technician - Kiosk Maintenance & Remote Diagnostics

Coinstar; Greensboro (NC); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

PTO and holidays

Employee Assistance Program

Job summary

Coinstar is seeking a Field Technician to service kiosks across a defined territory using a company vehicle. You will plan daily routes, perform preventative maintenance, test kiosk components, and conduct repairs as needed while adjusting to changing priorities and weather conditions.

Responsibilities include troubleshooting electromechanical systems, performing remote diagnostics, managing parts and inventory, and ensuring timely completion of service calls.

Qualifications

• High school diploma, GED or equivalent with 2+ years of troubleshooting and repair of computer, electronic and electromechanical devices OR Associate Degree in electronics or similar concentration required
• Basic background knowledge in computer hardware and software as well as basic knowledge of computer-controlled equipment
• Previous experience in handling a position of responsibility with limited direct supervision or demonstrated ability to work independently in a position of responsibility.
• 1+ year of field experience preferred

Responsibilities

• Perform scheduled preventative maintenance including cleaning inside & outside kiosks
• Electromechanical trouble-shooting, calibration, repair and maintenance
• Test all components of the kiosk including connectivity, software and electromechanical functionality
• Perform repairs including replacing worn parts using small tools and diagnostic utility
• Perform remote diagnostics and assist Service Representative and Transportation Service Representative with repairs remotely

Skills

Microsoft Word & Excel

Interpersonal skills

Strong communication

Time management

Customer service mindset

Education

High school diploma or GED

Associate Degree in electronics or similar

Job description

Coinstar is seeking a Field Technician to service kiosks across a defined territory using a company vehicle. You will plan daily routes, perform preventative maintenance, test kiosk components, and conduct repairs as needed while adjusting to changing priorities and weather conditions.

Responsibilities include troubleshooting electromechanical systems, performing remote diagnostics, managing parts and inventory, and ensuring timely completion of service calls.