Field IT Technician — Travel-Based Kiosk & Network Repair

TKC Holdings, Inc.; Austin (TX); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company M

Paid Time Off

Tuition Reimbursement

Paid Training

Career Advancement Opportunities

Life Insurance & AD&D

Voluntary Benefits

Job summary

TKC Holdings, Inc. is seeking a Field Support Technician to travel within assigned regions to service proprietary equipment at customer locations. You will diagnose and repair kiosks, PCs, vending machines, and networking gear, coordinating with the Service Desk for incidents and maintenance.

The role requires strong communication, problem solving, and travel readiness. You will operate company vehicles, document work orders, and participate in hands-on training as needed.

Qualifications

• Associate degree or equivalent from two-year college or technical school, or 6 months to 1 year related experience.
• Ability to read, analyze, and interpret general business materials.
• Ability to write reports and communicate with diverse stakeholders.
• Strong presentation and communication skills.
• Ability to apply basic math and analytics to problems.

Responsibilities

• Travel to customer sites within the service area to repair equipment.
• Diagnose, test, repair, and replace kiosks, PCs, vending machines, and networking gear at correctional facilities.
• Coordinate with Service Desk for incident escalation and preventative maintenance.
• Maintain and update Work Orders with travel time and work performed.

Skills

Reading & interpretation

Technical writing

Presentation skills

Math & analytics

Problem solving

Travel readiness

Customer service

Education

Associate degree or equivalent

Tools

Networking diagnostics

Kiosk & hardware repair tools

Job description

TKC Holdings, Inc. is seeking a Field Support Technician to travel within assigned regions to service proprietary equipment at customer locations. You will diagnose and repair kiosks, PCs, vending machines, and networking gear, coordinating with the Service Desk for incidents and maintenance.

The role requires strong communication, problem solving, and travel readiness. You will operate company vehicles, document work orders, and participate in hands-on training as needed.