Kidney Care Navigator & Virtual Education Advocate

Fresenius Medical Care; Cleveland (OH); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Fresenius Medical Care in Cleveland, OH is seeking a Kidney Care Specialist to guide CKD/ESRD patients through education and care navigation. The role blends field-based outreach with virtual support to ensure timely education and engaged patients across the kidney care continuum.

The ideal candidate will have 1–3 years in kidney care, strong communication, and experience with CRM/EMR systems. Travel within the assigned market may be required.

Qualifications

• 1–3 years in kidney care or related healthcare fields
• Experience with CKD/ESRD and dialysis preferred
• Experience delivering virtual or telephonic patient education preferred
• Strong communication skills; ability to explain complex concepts clearly
• Ability to engage patients remotely and build trust in a virtual environment
• Proficiency with CRM/EMR and data-driven workflows

Responsibilities

• Provide virtual care navigation and patient education on kidney care options
• Conduct virtual or in-person patient interactions to assess needs
• Collaborate with nephrologists and care teams for coordinated care
• Document interactions in Salesforce, EMR, or approved systems
• Track engagement and program performance using dashboards
• Support referral workflows and patient follow-through

Skills

Communication skills

Remote patient engagement

Time management

CRM experience (Salesforce)

MS Office proficiency

Education

High School diploma or GED

Licensure/certification preferred

Tools

Salesforce CRM

EMR systems

Microsoft Office

Job description

Fresenius Medical Care in Cleveland, OH is seeking a Kidney Care Specialist to guide CKD/ESRD patients through education and care navigation. The role blends field-based outreach with virtual support to ensure timely education and engaged patients across the kidney care continuum.

The ideal candidate will have 1–3 years in kidney care, strong communication, and experience with CRM/EMR systems. Travel within the assigned market may be required.