Kidney Care Navigator (Field & Virtual Outreach)

Fresenius Medical Care

Greenville (MS)

Hybrid

USD 65,000 - 90,000

Full time

13 days ago

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Job summary

Fresenius Medical Care is seeking a Kidney Care Specialist to educate and guide CKD/ESRD patients along the kidney care continuum. The role blends field-based outreach with virtual patient support and may vary to meet market needs.

You will collaborate with nephrologists and care teams to improve outcomes, address care gaps, and connect patients with resources to support informed treatment decisions. A valid driver's license and travel are required.

Qualifications

Minimum 1–3 years of experience in kidney care, chronic disease management, or related healthcare fields.
Experience working with CKD, ESRD, dialysis, or chronic disease populations preferred.
Prior experience delivering virtual or telephonic patient education is strongly preferred.
Strong communication skills with the ability to explain complex clinical concepts in a clear, patient-friendly manner.
Demonstrated ability to engage patients remotely and build trust in a virtual environment.
Strong organizational and time-management skills with the ability to manage a virtual caseload.
Proficiency in Microsoft Office applications and experience with CRM systems (e.g., Salesforce) and/or EMRs.
Excellent verbal and written communication and presentation skills.
Valid driver’s license with reliable transportation and the ability to travel within the assigned market.

Responsibilities

Provide virtual care navigation to CKD and ESRD patients regarding kidney disease progression, treatment options, and self-management strategies using approved digital platforms.
Conduct scheduled and on-demand virtual or in-person patient interactions to assess patient needs, readiness, barriers, and preferences.
Collaborate with nephrologists, advanced practice providers, care teams, and internal partners to support coordinated patient care and appropriate referrals.
Build and maintain strong working relationships with nephrologists, advanced practice providers, clinical managers, care coordinators, and practice staff to support Kidney Care Advocate and value-based care objectives.
Partner with internal stakeholders to ensure consistent messaging, coordinated workflows, and patient follow-through.
Serve as a trusted resource to referring practices by providing timely communication, education updates, and patient status as appropriate.
Document patient interactions, education provided, and outcomes accurately and timely in designated systems (e.g., Salesforce, EMR, or other approved platforms).
Support referral workflows by ensuring patients are appropriately educated, tracked, and followed through the kidney care continuum.
Utilize virtual tools, dashboards, and reports to track patient engagement, outcomes, and program performance, escalating concerns as appropriate.
Participate in the development, evaluation, and continuous improvement of virtual education materials, documentation, and on-demand content.
Maintain up-to-date knowledge of kidney disease, treatment modalities, and Fresenius Kidney Care programs to ensure consistent, compliant education.
Identify patient barriers to care and connect patients with appropriate internal or external resources.
Support quality, safety, and compliance initiatives by adhering to all regulatory, privacy, and documentation standards.
Participate in team meetings, training sessions, and performance reviews as required.
Support patients longitudinally, reinforcing education, and navigating next steps in collaboration with the care team.