Store Keyholder: Customer Experience Leader & Coach

Rothy's; West Palm Beach (FL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Generous paid time off

401k matching

Comprehensive health plans for you and

Supplemental mental health benefits

Monthly wellness reimbursement

Employee Discount Program!

Job summary

Rothy’s in West Palm Beach is seeking a Keyholder to foster a service-first culture on the sales floor and support smooth store operations. You’ll be a role model for peers, delivering exceptional customer experiences and coaching in the moment.

You’ll contribute to clienteling, events, training, and brand standards, with opportunities to grow into leadership roles while aligning with Rothy’s values and planet-friendly mission.

Qualifications

• 1–2 years of retail or customer service experience, with some leadership responsibility.
• Ability to connect with customers and deliver exceptional service.
• Experience supporting merchandising, shipment, or stockroom leadership.
• Availability to work 40 hours/week including weekends, holidays, evenings and openings.

Responsibilities

• Lead and model Rothy’s Experience through exceptional service and selling on the sales floor by coaching and guiding team members to consistently uphold brand standards
• Drive personal and team sales results, by delivering the Rothy’s Experience to all customers and supporting your teammates through coaching and team selling
• Create lasting relationships with our customers by engaging in strong clienteling practices
• Assist with the execution of in store events and activations that engage the local community, support brand awareness, and drive sales
• Support with onboarding and training by reinforcing store standards, SOPs, service expectations, selling behaviors, and product knowledge on the sales floor
• Act as Manager on Duty when assigned ensuring daily operations, visual merchandising tasks, and service expectations are being met by all team members
• Own assigned areas of responsibility as part of the Division of Responsibility (DOR) program and communicate progress, opportunities, and feedback to store leadership

Skills

Retail experience

Customer service

Leadership

Job description

Rothy’s in West Palm Beach is seeking a Keyholder to foster a service-first culture on the sales floor and support smooth store operations. You’ll be a role model for peers, delivering exceptional customer experiences and coaching in the moment.

You’ll contribute to clienteling, events, training, and brand standards, with opportunities to grow into leadership roles while aligning with Rothy’s values and planet-friendly mission.