Retail Keyholder: Lead & Elevate Customer Experience

rothys.com; Tysons (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Generous paid time off

401k matching

Comprehensive health plans for you and

Supplemental mental health benefits

Monthly wellness reimbursement

Employee Discount Program!

Job summary

Rothy’s in Tysons, VA is hiring a Full-Time Keyholder. You’ll lead customer experience on the sales floor, coach teammates in delivering the brand’s service standards, and support smooth store operations as part of the leadership team.

As a Keyholder, you may serve as Manager on Duty, ensuring the store reflects our values and provides an exceptional shopping experience for every guest.

Qualifications

• Retail or customer service experience is required.
• Leadership or supervisory experience is preferred.
• Ability to coach and guide team members on the sales floor.

Responsibilities

• Lead and model the Rothy’s Experience on the sales floor.
• Drive personal and team sales results through exceptional service.
• Build relationships with customers through clienteling practices.
• Support in-store events, activations, and brand awareness.
• Assist with onboarding, training, and upholding store standards.
• Act as Manager on Duty to ensure daily operations and visuals.

Skills

Retail experience

Customer service

Leadership

Team coaching

Job description

Rothy’s in Tysons, VA is hiring a Full-Time Keyholder. You’ll lead customer experience on the sales floor, coach teammates in delivering the brand’s service standards, and support smooth store operations as part of the leadership team.

As a Keyholder, you may serve as Manager on Duty, ensuring the store reflects our values and provides an exceptional shopping experience for every guest.