Keyholder & Customer Experience Leader

Uncharted; Warwick (RI); On-site; USD 25,000 - 26,000; Part time

Job summary

The Paper Store in Warwick, RI is seeking a part-time Key Holder to deliver world-class service while achieving sales goals and maintaining merchandising standards. This role reports to the Store Team Leader and supports store operations with enthusiasm and professionalism.

As a Key Holder, you will champion the G.U.E.S.T. service approach, greet customers, understand needs, explain product benefits, and suggest additional items.

Qualifications

• Previous experience and leadership work in specialty retail is preferred.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Demonstrate an ability to multi task while being attentive to customers.

Responsibilities

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach, delivering World Class Service.
• Greet and welcome every customer warmly and with enthusiasm.
• Understand customer needs by asking open-ended questions and explain product features.
• Suggest additional items to build onto sales using effective selling techniques.
• Thank the customer and invite them to return and shop with us again.
• Be a TPS Brand Ambassador and maintain merchandising standards.
• Assist with opening and closing procedures and store management tasks.
• Provide coaching to team members to improve sales and service.

Skills

Leadership

Customer service

Multi-tasking

Tools

Microsoft Office

POS Systems

Job description

The Paper Store in Warwick, RI is seeking a part-time Key Holder to deliver world-class service while achieving sales goals and maintaining merchandising standards. This role reports to the Store Team Leader and supports store operations with enthusiasm and professionalism.

As a Key Holder, you will champion the G.U.E.S.T. service approach, greet customers, understand needs, explain product benefits, and suggest additional items.