Keyholder & Customer Experience Lead

Rothy's, Inc.; Lone Tree, Northern (CO, KY); Hybrid; USD 60,174,000 - 65,904,000; Full time

Benefits offered by this job

Generous paid time off

401k matching

Comprehensive health plans for you and

Supplemental mental health benefits

Monthly wellness reimbursement

Employee Discount Program!

Job summary

Rothy's, Inc. is seeking a Full-Time Keyholder in Lone Tree, CO to lead a service-first culture on the sales floor and support smooth store operations. You will model exceptional customer experiences, coach teammates in real-time, and help ensure brand standards across all interactions.

You will wear the Rothy's Experience during shifts, contribute to sales goals, onboard new staff, and act as Manager on Duty when needed to keep operations running smoothly.

Qualifications

• 1-2 years of retail or customer service experience, ideally with some leadership responsibility.
• Ability to stand/walk an entire shift.
• Availability to work a minimum of 40 hours/week, including peak business days, holidays, and evening/opening shifts.

Responsibilities

• Lead and model Rothy's Experience through exceptional service and selling on the sales floor by coaching and guiding team members to consistently uphold brand standards
• Drive personal and team sales results, by delivering the Rothy's Experience to all customers and supporting your teammates through coaching and team selling
• Create lasting relationships with our customers by engaging in strong clienteling practices
• Assist with the execution of in store events and activations that engage the local community, support brand awareness, and drive sales
• Support with onboarding and training by reinforcing store standards, SOPs, service expectations, selling behaviors, and product knowledge on the sales floor
• Act as Manager on Duty when assigned ensuring daily operations, visual merchandising tasks, and service expectations are being met by all team members
• Own assigned areas of responsibility as part of the Division of Responsibility (DOR) program and communicate progress, opportunities, and feedback to store leadership

Skills

Retail experience

Customer service

Leadership experience

Job description

Rothy's, Inc. is seeking a Full-Time Keyholder in Lone Tree, CO to lead a service-first culture on the sales floor and support smooth store operations. You will model exceptional customer experiences, coach teammates in real-time, and help ensure brand standards across all interactions.

You will wear the Rothy's Experience during shifts, contribute to sales goals, onboard new staff, and act as Manager on Duty when needed to keep operations running smoothly.