Retail Keyholder & Customer Experience Leader

Rothy's, Inc.; Philadelphia (Philadelphia County); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Generous paid time off

401k matching

Comprehensive health plans for you and

Supplemental mental health benefits

Monthly wellness reimbursement

Employee Discount Program!

Job summary

Rothy’s, Inc. in Philadelphia, PA seeks a full-time Keyholder to lead on the sales floor, model our service-first culture, and support smooth store operations. You will be a role model for peers, coaching in the moment and upholding brand standards.

As part of the leadership team, you may serve as Manager on Duty, ensuring daily operations, merchandising, and service expectations are met while delivering exceptional customer experiences.

Qualifications

• 1–2 years of retail or customer service experience, ideally with some leadership responsibility.
• Proven ability to connect with customers and deliver exceptional service.
• Experience supporting operational tasks such as merchandising, shipment, or stockroom leadership.
• A desire to grow your leadership skills.
• Ability to stand/walk an entire shift.
• Ability to lift, push carry or otherwise move up to 25 lbs.
• Ability to frequently bend, reach, stretching, and safely use ladders and step stools.
• Ability to uphold Rothy’s Experience by following our dress code, including wearing Rothy’s shoes during every shift.
• Availability to work a minimum of 40 hours/week, including peak business days (Fridays, Saturdays, Sundays), holidays, and evening and opening shifts.

Responsibilities

• Lead and model Rothy’s Experience through exceptional service and selling on the sales floor by coaching and guiding team members to consistently uphold brand standards.
• Drive personal and team sales results, by delivering the Rothy’s Experience to all customers and supporting your teammates through coaching and team selling.
• Create lasting relationships with our customers by engaging in strong clienteling practices.
• Assist with the execution of in store events and activations that engage the local community, support brand awareness, and drive sales.
• Support with onboarding and training by reinforcing store standards, SOPs, service expectations, selling behaviors, and product knowledge on the sales floor.
• Act as Manager on Duty when assigned ensuring daily operations, visual merchandising tasks, and service expectations are being met by all team members.
• Own assigned areas of responsibility as part of the Division of Responsibility (DOR) program and communicate progress, opportunities, and feedback to store leadership.

Skills

Retail experience

Customer service

Leadership potential

Job description

Rothy’s, Inc. in Philadelphia, PA seeks a full-time Keyholder to lead on the sales floor, model our service-first culture, and support smooth store operations. You will be a role model for peers, coaching in the moment and upholding brand standards.

As part of the leadership team, you may serve as Manager on Duty, ensuring daily operations, merchandising, and service expectations are met while delivering exceptional customer experiences.