Retail Keyholder & Customer Experience Lead

Rothy's; Tysons (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Generous paid time off

401k matching

Comprehensive health plans

Supplemental mental health benefits

Monthly wellness reimbursement

Employee Discount Program

Job summary

Rothy's in Tysons, VA is seeking a Keyholder to help create a service-first culture and ensure operational excellence in-store. You will lead the team in delivering exceptional customer experiences while upholding brand standards as Manager on Duty.

The ideal candidate has 1–2 years of retail experience, strong leadership skills, and a passion for building customer relationships. Comprehensive benefits include generous paid time off and health plans.

Qualifications

• 1–2 years of retail or customer service experience.
• Proven ability to connect with customers.
• Experience in merchandising or stockroom tasks.
• Willingness to grow leadership skills.

Responsibilities

• Lead customer experience and engagement on the sales floor.
• Drive personal and team sales results.
• Act as Manager on Duty when assigned.
• Support training new team members.

Skills

Exceptional customer service

Leadership skills

Clienteling practices

Team selling

Operational excellence

Job description

Rothy's in Tysons, VA is seeking a Keyholder to help create a service-first culture and ensure operational excellence in-store. You will lead the team in delivering exceptional customer experiences while upholding brand standards as Manager on Duty.

The ideal candidate has 1–2 years of retail experience, strong leadership skills, and a passion for building customer relationships. Comprehensive benefits include generous paid time off and health plans.