Key Holder & Team Leader — Elevate Store Experience

Bath & Body Works; Savannah (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

DailyPay

40% merchandise discount

Tuition assistance/Guild partnership

Job summary

Bath & Body Works in Savannah, GA is seeking a confident Key Holder to support delivering sales plans through effective store and operations execution. You will act as Manager on Duty when scheduled, coach teams, and lead exceptional in-store customer experiences with product knowledge and policy adherence.

The role requires flexibility for varied shifts, strong communication, and a customer-first approach to drive business results and brand standards.

Qualifications

• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Demonstrated sales, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Act as Manager on Duty when scheduled to address customer experience, vendor relationships, or maintenance issues.
• Provide individual and team performance feedback to managers.
• Lead exceptional in-store customer experiences through selling behaviors and product knowledge.
• Display knowledge of product, company policies, and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Perform opening and closing routines including bank deposits and receipt of shipments.
• Create genuine connections with customers through uncovering needs and personalized recommendations.
• Assist with floorset execution, window changes, visual presentation, and marketing placement.
• Maintain safety and store standards; adhere to policies and procedures.

Skills

Customer-first retail

Customer-focused selling

Sales experience

Communication skills

Coaching

De-escalation

Education

High school diploma

Job description

Bath & Body Works in Savannah, GA is seeking a confident Key Holder to support delivering sales plans through effective store and operations execution. You will act as Manager on Duty when scheduled, coach teams, and lead exceptional in-store customer experiences with product knowledge and policy adherence.

The role requires flexibility for varied shifts, strong communication, and a customer-first approach to drive business results and brand standards.