Key Holder & Team Leader: Elevate Customer Experience

Bath & Body Works, Inc; Fort Worth (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

40% merchandise discount

Daily pay

Weekly pay

Job summary

Bath & Body Works in Fort Worth is seeking a Key Holder to drive sales and lead daily store operations. You will perform Manager on Duty tasks, guide a team, and ensure outstanding customer experiences through product knowledge and service excellence.

The role emphasizes coaching, maintaining store standards, and executing opening/closing procedures while staying flexible for peak hours and weekends.

Qualifications

• Retail experience with a customer-first mindset.
• Strong communication and interpersonal skills.
• Ability to coach and develop team members in real-time.

Responsibilities

• Lead store tasks and act as Manager on Duty when scheduled.
• Provide feedback and recommendations to managers.
• Drive exceptional in-store experiences through product knowledge and selling behaviors.
• Demonstrate company policies, store strategies and brand values.
• Set daily goals and direct the team for opening/closing routines.
• Support with floorset execution and visual presentation as needed.
• Interact with customers to uncover needs and provide personalized recommendations.
• Maintain safety, cleanliness and adherence to store standards.

Skills

Customer focus

Sales experience

Communication

Coaching

De-escalation

Flexible shifts

Education

High school diploma or equivalent

Job description

Bath & Body Works in Fort Worth is seeking a Key Holder to drive sales and lead daily store operations. You will perform Manager on Duty tasks, guide a team, and ensure outstanding customer experiences through product knowledge and service excellence.

The role emphasizes coaching, maintaining store standards, and executing opening/closing procedures while staying flexible for peak hours and weekends.