Store Lead & Key Holder — Elevate Customer Experience

Bath & Body Works, Inc; Arlington (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

DailyPay

Tuition-free education

Scholarship opportunities

Voluntary medical/dental/vision

Employee Assistance Program (EAP)

Paid time off & parental leave

40% merchandise discount

Job summary

Bath & Body Works in Arlington, TX is hiring a Key Holder to help drive sales and lead store operations. You’ll guide daily tasks, coach the team, and deliver outstanding customer experiences through product knowledge and friendly service.

The role requires strong communication, ability to coach associates, and flexibility to work peak times. Physical tasks include standing, lifting up to 50 lbs, and carrying out opening/closing duties.

Qualifications

• Thrive in a customer-first retail environment.
• Able to deliver a customer-focused selling culture.
• Past sales, customer experience, and operational results in fast-paced settings.
• Strong communication and receptiveness to feedback.
• Ability to coach associates on the floor.
• Skill in de-escalating store and customer situations.

Responsibilities

• Lead and perform store tasks and duties as delegated by the Store Manager, including acting as Manager on Duty as scheduled.
• Provide feedback and recommendations to managers on team performance.
• Deliver exceptional in-store experiences through selling behaviors and product knowledge.
• Demonstrate knowledge of products, policies, and store strategies.
• Set the day/shift direction and goals as team members arrive.
• Handle opening/closing routines, including bank deposits, shipments, and communications of directives.
• Build genuine connections with customers through needs discovery, product demos, and personalized recommendations.
• Assist with floorset execution, visual presentation, and marketing placements.
• Maintain safety, cleanliness, and engaging customer experiences by following standards and policies.

Education

High school diploma or GED

Job description

Bath & Body Works in Arlington, TX is hiring a Key Holder to help drive sales and lead store operations. You’ll guide daily tasks, coach the team, and deliver outstanding customer experiences through product knowledge and friendly service.

The role requires strong communication, ability to coach associates, and flexibility to work peak times. Physical tasks include standing, lifting up to 50 lbs, and carrying out opening/closing duties.