Retail Key Holder: Lead Store & Elevate Customer Experience

Bath & Body Works; Fort Worth (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

DailyPay

40% discount

Tuition reimbursement

EAP support

Paid time off

Parental leave

Job summary

Bath & Body Works in Fort Worth, TX seeks a proactive Key Holder to support store leadership and ensure exceptional customer experiences. You will help manage daily operations, coach associates, and execute selling strategies to meet sales plans.

The role requires strong communication, a customer-first mindset, and the ability to work flexible shifts including evenings and weekends. Join our team and help create feel-good moments for customers every day.

Qualifications

• High school diploma, GED or relevant work experience.
• Experience in customer-first retail environment preferred.
• Ability to work peak days and varied shifts including evenings, weekends and holidays.

Responsibilities

• Oversee leadership tasks as delegated by the Store Manager, including acting as Manager on Duty when scheduled.
• Provide individual and team performance feedback to managers.
• Lead in-store customer experiences through selling behaviors and product knowledge.
• Display knowledge of products, policies and store strategies.
• Set daily shift directions and goals when associates arrive.
• Perform opening/closing routines, bank deposits, shipments, and interpret company directives.
• Build genuine connections with customers, uncover needs, demo products, and make recommendations.
• Assist with floorset execution, visual presentation and marketing placements.
• Maintain safety, safety standards and store appearance at all times.
• Lift and move products (up to 50 pounds) and navigate physical tasks as needed.

Skills

Customer focus

Coaching

Communication

Leadership

De-escalation

Flexibility

Education

High school diploma / GED

Job description

Bath & Body Works in Fort Worth, TX seeks a proactive Key Holder to support store leadership and ensure exceptional customer experiences. You will help manage daily operations, coach associates, and execute selling strategies to meet sales plans.

The role requires strong communication, a customer-first mindset, and the ability to work flexible shifts including evenings and weekends. Join our team and help create feel-good moments for customers every day.