Key Holder: Store Leader Driving Service & Sales

Boot Barn; Dayton (OH); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Hourly rate with incentives

Sales incentives

Store bonus

Merchandise discount

Paid time off

Health benefits

401(k) matching

Flexible schedules

Growth opportunities

Job summary

Boot Barn is seeking a full-time/part-time Key Holder to provide an exceptional in-store experience, lead with the leadership team, and drive sales goals through product knowledge and service.

You will partner with management to ensure smooth store operations, mentoring team members and maintaining merchandising standards while delivering excellent customer service. This role supports a collaborative, community-driven environment in which Partners are valued.

Qualifications

• 1 to 2 years of retail sales experience.
• Strong leadership, communication, time management and organization skills.
• Availability to work nights, weekends and holidays.
• Flexibility with scheduling and extended hours when necessary.
• Up to 10% travel to support local stores, as needed.

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge to the customer.
• Maintain and achieve measurable goals, including UPT, ADT, item add-ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.

Skills

Leadership

Communication

Time management

Organization

Customer service

Upselling

POS proficiency

Education

High school diploma or equivalent

Tools

POS system

Job description

Boot Barn is seeking a full-time/part-time Key Holder to provide an exceptional in-store experience, lead with the leadership team, and drive sales goals through product knowledge and service.

You will partner with management to ensure smooth store operations, mentoring team members and maintaining merchandising standards while delivering excellent customer service. This role supports a collaborative, community-driven environment in which Partners are valued.