Key Holder - Retail Sales & Fan Experience

Dallas-Cowboys-Pro-Shop; Grand Prairie (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

40% off Employee Discount

Paid Sick Time

Bi-Weekly Pay with On Demand Pay Flex

Employee Assistance Programs

Job summary

Dallas Cowboys Pro Shops is seeking a Keyholder to help run daily store operations and deliver the Star Service experience. You’ll lead by example on the sales floor, coach teammates, and ensure a fun, engaging atmosphere for fans while achieving daily KPIs.

The role requires strong communication, flexibility, and the ability to work nights, weekends, and holidays. If you’re passionate about the Dallas Cowboys and retail, apply today!

Qualifications

• High School Diploma or GED required.
• Must be at least 18 years old.
• Previous experience in a retail setting preferred.
• Able to stand for extended periods (4 hours or longer).
• Able to lift 30lbs.
• Strong communication skills.
• Equipped to troubleshoot/problem solve and remain calm in challenging situations.
• Upholds honesty and integrity in all decisions and actions.
• Demonstrates flexibility and quickly adapts to changes while maintaining high levels of productivity.
• Able to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Creates a fun and energetic environment for our fans and teammates.
• Empowers teammates to utilize the “Star Service” model and selling skills to provide a world-class shopping experience that encourages positive customer connections and loyalty.
• Exhibits a customer-focused mentality, driven by the desire to go over and beyond for our fans.
• Proactively educates himself/herself and teammates on product knowledge and merchandise campaigns to effectively communicate and promote to our customers.
• Upholds store visual merchandising standards.
• Maintains a neat, clean, and organized sales floor, cash wrap, and fitting room to ensure environment is safe for teammates and customers.
• Engages in a selling culture focused on acquiring the needs of customers and building relationships.
• Motivates and encourages teammates to uphold performance expectations.
• Able to advise, upsell, and influence the purchase of additional products to maximize sales.
• Contributes to a winning culture that strives to meet store’s daily KPIs both individually and as a team.
• Assists the Store Manager with the onboarding process for new associates and delivers training in areas such as point of sale execution, merchandising standards, and customer service.
• Promotes Dallas Cowboys United Membership packs to all fans.
• Understands, follows, and able to accurately communicate all company policies and procedures with integrity.
• Works effectively to maintain an inviting shopping atmosphere for our fans by ensuring the selling floor, cashwrap, fitting rooms, and stockrooms are well maintained in accordance with company standards.
• Able to protect assets through proactive customer engagement on the sales floor, properly checking in merchandise upon arrival, and providing consistent accuracy in cash handling.
• Completes opening/closing procedures.
• Able to balance our exceptional customer service experience with necessary operational tasks.

Skills

Customer service

Sales

Team leadership

Communication

Education

High School Diploma or GED

Tools

POS system

Job description

Dallas Cowboys Pro Shops is seeking a Keyholder to help run daily store operations and deliver the Star Service experience. You’ll lead by example on the sales floor, coach teammates, and ensure a fun, engaging atmosphere for fans while achieving daily KPIs.

The role requires strong communication, flexibility, and the ability to work nights, weekends, and holidays. If you’re passionate about the Dallas Cowboys and retail, apply today!