Key Holder — Fan Experience & Sales Leader

Dallas-Cowboys-Pro-Shop; Brownsville (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

40% Employee Discount

Paid Sick Time

Bi-Weekly Pay with On Demand Pay Flex

Employee Assistance Programs

Job summary

Dallas Cowboys Pro Shop in Brownsville, TX is seeking a confident Keyholder to support daily store operations, deliver world‑class service to fans, and drive sales. You will balance opening and closing duties, assist the Store Manager, and model the Star Service standard in every interaction.

The role requires strong communication, reliability, and the ability to upsell while maintaining store standards and a safe, inviting shopping environment for our passionate fans.

Qualifications

• Requires strong communication and customer service skills.
• Able to upsell and meet store KPIs.
• Flexible to work evenings, weekends, and holidays.
• Genuine integrity and teamwork in a fast-paced retail environment.

Responsibilities

• Create a fun, energetic environment for fans and teammates.
• Provide world-class customer service using the Star Service model.
• Assist Store Manager with onboarding and training of new associates.
• Balance opening/closing procedures and cash handling with accuracy.
• Maintain merchandising standards and a neat, safe sales floor.

Skills

Strong communication

Customer focus

Upselling

Team collaboration

Sales-driven

Education

High School Diploma or GED

Tools

POS system

Cash handling

Job description

Dallas Cowboys Pro Shop in Brownsville, TX is seeking a confident Keyholder to support daily store operations, deliver world‑class service to fans, and drive sales. You will balance opening and closing duties, assist the Store Manager, and model the Star Service standard in every interaction.

The role requires strong communication, reliability, and the ability to upsell while maintaining store standards and a safe, inviting shopping environment for our passionate fans.