Retail Keyholder: Customer Experience & Sales Leader

Colonial Group; Cedar Hill (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee Discount 40%

Paid Sick Time

Bi-Weekly Pay with On Demand Pay Flexi

Job summary

Dallas Cowboys Pro Shops in Cedar Hill, TX is seeking a proactive Keyholder to join America’s Team. You will lead a fast-paced sales floor, deliver the Star Service customer experience, and help maximize store sales while maintaining merchandising standards.

The role requires strong communication, reliability, and the ability to work flexible hours, including nights and weekends. You’ll support the Store Manager with onboarding, cash handling, opening/closing, and protecting store assets.

Qualifications

• High School Diploma or GED required.
• Must be at least 18 years old.
• Retail experience preferred.
• Able to stand for extended periods (4 hours or longer).
• Able to lift 30lbs.
• Strong communication skills.
• Equipped to troubleshoot/problem solve and remain calm in challenging situations.
• Flexible hours including nights, weekends, and holidays.

Responsibilities

• Creates a fun and energetic environment for our fans and teammates.
• Empowers teammates to utilize the Star Service model and selling skills to provide a world-class shopping experience that encourages positive customer connections and loyalty.
• Exhibits a customer-focused mentality, driven by the desire to go over and beyond for our fans.
• Proactively educates himself/herself and teammates on product knowledge and merchandise campaigns to effectively communicate and promote to our customers.
• Upholds store visual merchandising standards.
• Maintains a neat, clean, and organized sales floor, cash wrap, and fitting room to ensure environment is safe for teammates and customers.
• Engages in a selling culture focused on acquiring the needs of customers and building relationships.
• Motivates and encourages teammates to uphold performance expectations.
• Able to advise, upsell, and influence the purchase of additional products to maximize sales.
• Contributes to a winning culture that strives to meet store’s daily KPIs both individually and as a team.
• Assists the Store Manager with the onboarding process for new associates and delivers training in areas such as point of sale execution, merchandising standards, and customer service.
• Promotes Dallas Cowboys United Membership packs to all fans.
• Understands, follows, and able to accurately communicate all company policies and procedures with integrity.
• Works effectively to maintain an inviting shopping atmosphere for our fans by ensuring the selling floor, cashwrap, fitting rooms, and stockrooms are well maintained in accordance with company standards.
• Able to protect assets through proactive customer engagement on the sales floor, properly checking in merchandise upon arrival, and providing consistent accuracy in cash handling.
• Completes opening/closing procedures.
• Able to balance our exceptional customer service experience with necessary operational tasks.

Skills

Strong communication

Stand for long periods

Lift 30lbs

Flexible hours

Education

High School Diploma or GED

Job description

Dallas Cowboys Pro Shops in Cedar Hill, TX is seeking a proactive Keyholder to join America’s Team. You will lead a fast-paced sales floor, deliver the Star Service customer experience, and help maximize store sales while maintaining merchandising standards.

The role requires strong communication, reliability, and the ability to work flexible hours, including nights and weekends. You’ll support the Store Manager with onboarding, cash handling, opening/closing, and protecting store assets.