Key Holder - Retail Fan Experience (40% Discount)

Dallas Cowboys & Jones Entities; Grand Prairie (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

40% off Employee Discount

Paid Sick Time

Bi-Weekly Pay with On Demand Pay Flexb

Employee Assistance Programs

Job summary

Dallas Cowboys Pro Shops in Grand Prairie, TX is seeking a friendly Keyholder to support store leadership and deliver the Star Service experience to fans. You will help lead sales, maintain merchandising standards, and ensure a welcoming shopping environment.

Responsibilities include coaching teammates, upselling, onboarding new associates, and promoting Cowboys United memberships while balancing exceptional customer service with daily store operations.

Qualifications

• High School Diploma or GED required.
• Must be at least 18 years old.
• Previous experience in a retail setting preferred.
• Able to stand for extended periods (4 hours or longer).
• Able to lift 30lbs.
• Strong communication skills.
• Equipped to troubleshoot/problem solve and remain calm in challenging situations.
• Upholds honesty and integrity in all decisions and actions.
• Demonstrates flexibility and quickly adapts to changes while maintaining high levels of productivity and effectiveness.
• Able to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Creates a fun and energetic environment for our fans and teammates.
• Provides world-class shopping experience using Star Service and selling skills.
• Educates self and teammates on product knowledge and promotions.
• Upholds store visual merchandising standards.
• Maintains a neat, clean, and organized sales floor, cash wrap, and fitting rooms.
• Engages in selling culture and builds customer relationships.
• Motivates teammates to meet performance expectations.
• Advises, upsells, and influences additional purchases.
• Assists Store Manager with onboarding and training.
• Promotes Dallas Cowboys United Membership packs.
• Follows company policies and maintains a welcoming store atmosphere.
• Balances customer service with operational tasks.
• Completes opening/closing procedures.
• Protects assets and ensures accurate cash handling.

Skills

Communication

Problem solving

Flexibility

Customer service

Education

High School Diploma or GED

Job description

Dallas Cowboys Pro Shops in Grand Prairie, TX is seeking a friendly Keyholder to support store leadership and deliver the Star Service experience to fans. You will help lead sales, maintain merchandising standards, and ensure a welcoming shopping environment.

Responsibilities include coaching teammates, upselling, onboarding new associates, and promoting Cowboys United memberships while balancing exceptional customer service with daily store operations.