Key Holder & Store Lead - Fan Experience

Dallas Cowboys & Jones Entities; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

40% employee discount

Bi-Weekly Pay with On Demand Pay Flex

Employee Assistance Programs

Paid Sick Time

Job summary

Dallas Cowboys Pro Shops in Fort Worth, TX seeks a Keyholder to deliver a world-class customer experience and drive store performance through outstanding service and product knowledge. The role emphasizes maintaining merchandising standards, assisting with opening/closing, and supporting onboarding and training for new associates.

The position requires a high school diploma or GED, 18+ years old, and willingness to work nights, weekends, and holidays.

Qualifications

• High School Diploma or GED required.
• Must be at least 18 years old.
• Previous experience in a retail setting preferred.
• Able to stand for extended periods (4 hours or longer).
• Able to lift 30lbs.
• Strong communication skills.
• Able to troubleshoot/problem solve and remain calm in challenging situations.
• Upholds honesty and integrity in all decisions and actions.
• Demonstrates flexibility and quickly adapts to changes while maintaining high levels of productivity and effectiveness.
• Able to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Creates a fun and energetic environment for our fans and teammates.
• Empowers teammates to utilize the Star Service model and selling skills to provide a world-class shopping experience.
• Exhibits a customer-focused mentality, driven by the desire to go over and beyond for our fans.
• Proactively educates themselves and teammates on product knowledge and campaigns to promote to customers.
• Upholds store visual merchandising standards.
• Maintains a neat, clean, and organized sales floor, cash wrap, and fitting room to ensure a safe environment for teammates and customers.
• Balance customer service with operational tasks.
• Assist Store Manager with onboarding and training of new associates and promotions of membership packs.

Skills

Customer service

Communication skills

Problem solving

Flexibility

Teamwork

Nights & weekends availability

Education

High School Diploma or GED

Age 18+ requirement

Job description

Dallas Cowboys Pro Shops in Fort Worth, TX seeks a Keyholder to deliver a world-class customer experience and drive store performance through outstanding service and product knowledge. The role emphasizes maintaining merchandising standards, assisting with opening/closing, and supporting onboarding and training for new associates.

The position requires a high school diploma or GED, 18+ years old, and willingness to work nights, weekends, and holidays.