PROSHOP - Key Holder, Retail Stores

Dallas-Cowboys-Pro-Shop; Brownsville (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

40% Employee Discount

Paid Sick Time

Bi-Weekly Pay with On Demand Pay Flex

Employee Assistance Programs

Job summary

Dallas Cowboys Pro Shop in Brownsville, TX is seeking a confident Keyholder to support daily store operations, deliver world‑class service to fans, and drive sales. You will balance opening and closing duties, assist the Store Manager, and model the Star Service standard in every interaction.

The role requires strong communication, reliability, and the ability to upsell while maintaining store standards and a safe, inviting shopping environment for our passionate fans.

Qualifications

• Requires strong communication and customer service skills.
• Able to upsell and meet store KPIs.
• Flexible to work evenings, weekends, and holidays.
• Genuine integrity and teamwork in a fast-paced retail environment.

Responsibilities

• Create a fun, energetic environment for fans and teammates.
• Provide world-class customer service using the Star Service model.
• Assist Store Manager with onboarding and training of new associates.
• Balance opening/closing procedures and cash handling with accuracy.
• Maintain merchandising standards and a neat, safe sales floor.

Skills

Strong communication

Customer focus

Upselling

Team collaboration

Sales-driven

Education

High School Diploma or GED

Tools

POS system

Cash handling

Job description

Keyholder Job Description

Introduction:

Come join America’s Team and be a part of the 5x Super Bowl Champion Dallas Cowboys Family! Our winning tradition doesn’t just happen on the field, it extends into our communities and retail stores. The DallasCowboys Pro Shops provide the ultimate game day experience while carrying the largest selection of official Cowboys fan gear. As part of the Team, you’re an integral part of our selling culture and ability to bring the excitement of the Dallas Cowboys to our fans. The Star represents our success and quality of work through world- class customer service. Earning your Star comes with a commitment to deliver an exceptional customer experience while maximizing sales and profit. We are recruiting teammates who act with integrity, pursue excellence, give back to the community, displayteamwork, and strive for passion every day.

Customer Experience:

• Creates a fun and energetic environment for our fans and teammates.

• Empowers teammates to utilize the “Star Service” model and selling skills to provide a world-class shopping experience that encourages positive customer connections and loyalty.
• Exhibits a customer-focused mentality, driven by the desire to go over and beyond for our fans.
• Proactively educates himself/herself and teammates on product knowledge and merchandise campaigns to effectively communicate and promote to our customers.
• Upholds store visual merchandising standards.
• Maintains a neat, clean, and organized sales floor, cash wrap, and fitting room to ensure environment is safe for teammates and customers.

Selling Culture and Talent:

• Engages in a selling culture focused on acquiring the needs of customers and building relationships
• Motivates and encourages teammates to uphold performance expectations.
• Able to advise, upsell, and influence the purchase of additional products to maximize sales.
• Contributes to a winning culture that strives to meet store’s daily KPIs both individually and as a team.
• Assists the Store Manager with the onboarding process for new associates and delivers training in areas such as point of sale execution, merchandising standards, and customer service.
• Promotes Dallas Cowboys United Membership packs to all fans.

Operational Excellence:

• Understands, follows, and able to accurately communicate all company policies and procedures with integrity.
• Works effectively to maintain an inviting shopping atmosphere for our fans by ensuring the selling floor, cashwrap, fitting rooms, and stockrooms are well maintained in accordance with company standards.
• Able to protect assets through proactive customer engagement on the sales floor, properly checking in merchandise upon arrival, and providing consistent accuracy in cash handling.

• Completes opening/closing procedures.

• Able to balance our exceptional customer service experience with necessary operational tasks.

Qualifications:

• High School Diploma or GED required
• Must be at least 18 years old
• Previous experience in a retail setting preferred
• Able to stand for extended periods (4 hours or longer)
• Able to lift 30lbs.
• Strong communication skills
• Equipped to troubleshoot/problem solve and remain calm in challenging situations
• Upholds honesty and integrity in all decisions and actions
• Demonstrates flexibility and quickly adapts to changes while maintaining high levels of productivity and effectiveness
• Able to work flexible hours, including nights, weekends, and holidays

Job Benefits:

• Eligible for 40% off Employee Discount
• Paid Sick Time
• Bi-Weekly Pay with On Demand Pay Flexibility
• Access to Employee Assistance Programs

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.