Retail Sales Lead & Guest Experience Coach

dxlcareer; San Bruno (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

DXL Group, the largest specialty retailer of men's Big + Tall apparel, is seeking a Retail Sales Associate, Key Holder who is dedicated to delivering exceptional guest experiences in a fast-paced environment.

You will coach team members on selling skills, product knowledge, and service standards while building long-term relationships with guests through personalized service and fashion expertise across our broad assortment.

Qualifications

• High school diploma or equivalent (college/university degree helpful not required).
• Demonstrates superior customer service techniques and experience with problem/ complaint resolution.
• Ability to lift up to 10 lbs. and move up to 50 lbs.

Responsibilities

• Ensure each guest feels welcomed by spending quality time, asking questions in order to learn about his/her needs, preferences and lifestyle
• Serve as a product knowledge expert with the ability to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing
• Assist with building a superior customer-focused sales team by providing on-going coaching and training for selling skills, behaviors, and operational procedures

Skills

Customer service

Coaching

Problem resolution

Education

High school diploma or equivalent

Job description

DXL Group, the largest specialty retailer of men's Big + Tall apparel, is seeking a Retail Sales Associate, Key Holder who is dedicated to delivering exceptional guest experiences in a fast-paced environment.

You will coach team members on selling skills, product knowledge, and service standards while building long-term relationships with guests through personalized service and fashion expertise across our broad assortment.