Pro Shop Key Holder — Guest Experience Leader

Colonial Group; Frisco (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Dallas Cowboys Pro Shops in Frisco invites fans to join America’s Team and share our game day experience. You’ll be part of a selling culture that puts integrity, excellence, teamwork, and passion first, delivering an exceptional customer experience while maximizing sales and profit.

You’ll help create a fun, energetic environment, learn product campaigns, maintain visual standards, balance cash handling with opening/closing procedures, and support onboarding and training for new associates.

Qualifications

Responsibilities

• Creates a fun and energetic environment for our fans and teammates.
• Empowers teammates to utilize the Star Service model and selling skills to provide a world-class shopping experience that encourages positive customer connections and loyalty.
• Exhibits a customer-focused mentality, driven by the desire to go over and beyond for our fans.
• Proactively educates himself/herself and teammates on product knowledge and merchandise campaigns to effectively communicate and promote to our customers.
• Upholds store visual merchandising standards.
• Maintains a neat, clean, and organized sales floor, cash wrap, and fitting room to ensure environment is safe for teammates and customers.
• Engages in a selling culture focused on acquiring the needs of customers and building relationships
• Motivates and encourages teammates to uphold performance expectations.
• Able to advise, upsell, and influence the purchase of additional products to maximize sales.
• Contributes to a winning culture that strives to meet store’s daily KPIs both individually and as a team.
• Assists the Store Manager with the onboarding process for new associates and delivers training in areas such as point of sale execution, merchandising standards, and customer service.
• Promotes Dallas Cowboys United Membership packs to all fans.
• Understands, follows, and able to accurately communicate all company policies and procedures with integrity.
• Works effectively to maintain an inviting shopping atmosphere for our fans by ensuring the selling floor, cashwrap, fitting rooms, and stockrooms are well maintained in accordance with company standards.
• Able to protect assets through proactive customer engagement on the sales floor, properly checking in merchandise upon arrival, and providing consistent accuracy in cash handling.
• Completes opening/closing procedures.
• Able to balance our exceptional customer service experience with necessary operational tasks.

Job description

Dallas Cowboys Pro Shops in Frisco invites fans to join America’s Team and share our game day experience. You’ll be part of a selling culture that puts integrity, excellence, teamwork, and passion first, delivering an exceptional customer experience while maximizing sales and profit.

You’ll help create a fun, energetic environment, learn product campaigns, maintain visual standards, balance cash handling with opening/closing procedures, and support onboarding and training for new associates.