Key Holder: Lead Store Ops & Customer Experience

Bath & Body Works; Fort Wayne (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

DailyPay access to earned wages

40% merchandise discount

Tuition-free education with Guild

Job summary

Bath & Body Works is seeking a Key Holder in a fast-paced retail environment in Indiana. You will support delivering sales plans through effective execution of store and operational tasks, acting as Manager on Duty when scheduled to address customer experience and maintenance issues.

The role emphasizes coaching, product knowledge, and driving exceptional in-store experiences while maintaining store standards and safety policies. Availability for varied shifts is required.

Qualifications

• High school diploma, GED certificate, or Relevant Work Experience.

Responsibilities

• Lead and perform store tasks as delegated by the Store Manager, including acting as Manager on Duty.
• Provide individual and team feedback to managers.
• Drive in-store sales and customer experiences through product knowledge and service.
• Demonstrate knowledge of products, policies, and store strategies.
• Set daily goals and direct the team at shift start.

Skills

Customer service

Sales experience

Leadership

Communication skills

Coaching

Store operations

Education

High school diploma

Job description

Bath & Body Works is seeking a Key Holder in a fast-paced retail environment in Indiana. You will support delivering sales plans through effective execution of store and operational tasks, acting as Manager on Duty when scheduled to address customer experience and maintenance issues.

The role emphasizes coaching, product knowledge, and driving exceptional in-store experiences while maintaining store standards and safety policies. Availability for varied shifts is required.