Key Holder: Lead Store Ops & Customer Experience

Bath & Body Works; San Angelo (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

40% Discount

DailyPay

Career development

Tuition assistance

Job summary

Bath & Body Works is seeking a Key Holder to support delivering sales plans through effective execution of store tasks and leadership duties. You will act as Manager on Duty when scheduled, driving customer satisfaction, product knowledge, and brand standards.

The role requires leading by example, coaching associates, and maintaining store operations, policies, and safety standards in a fast-paced environment.

Qualifications

• Customer-first retail mindset and service focus.
• Ability to coach and develop associates.
• Strong communication and adaptability.
• Availability for peak days and varied shifts (evenings, weekends, holidays).

Responsibilities

• Lead store tasks as delegated by the Store Manager, including acting as Manager on Duty when scheduled.
• Provide individual and team performance feedback to managers.
• Lead in-store customer experiences through selling behaviors and product knowledge.
• Demonstrate knowledge of product, policies, and store strategies.
• Set direction and goals for the day/shift when associates arrive.

Skills

Customer-first retail

Customer-focused selling

Sales and service

Effective communication

Coaching associates

De-escalation

Flexible scheduling

Education

High School Diploma/GED/Experience

Job description

Bath & Body Works is seeking a Key Holder to support delivering sales plans through effective execution of store tasks and leadership duties. You will act as Manager on Duty when scheduled, driving customer satisfaction, product knowledge, and brand standards.

The role requires leading by example, coaching associates, and maintaining store operations, policies, and safety standards in a fast-paced environment.