Key Holder: Lead Store Ops & Customer Experience

Urban-Outfitters-7e13a49d; Austin (TX); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, Vision

PTO

Employee discounts

Retirement savings

Job summary

Urban Outfitters in Austin, TX is seeking a Key Holder to support store management in daily operations, drive sales through genuine customer connections, and help maintain a fun, energetic atmosphere.

The role emphasizes brand service, product knowledge, and flawless omni-channel experiences (MPOS, POS, in-store and curbside pickup), with opportunities to lead by example and contribute to visual and operational excellence.

Qualifications

• Passion for UObrand and delivering exceptional service.
• Proven leadership experience in a retail or service environment.
• Ability to collaborate and work as part of a team.
• Willingness to work nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Acts as a brand representative reflecting company values.
• Leads by example to deliver extraordinary service and foster customer connections.
• Facilitates an energized service environment with daily sales goals and metrics.
• Supports opening/closing paperwork and store operations to ensure smooth daily functions.
• Restocks and positions product to maintain Urban Outfitters’ visual and display standards; processes omni-channel orders accurately.

Skills

Brand alignment

Leadership experience

Team player

Flexible hours

Eagerness to learn

Job description

Urban Outfitters in Austin, TX is seeking a Key Holder to support store management in daily operations, drive sales through genuine customer connections, and help maintain a fun, energetic atmosphere.

The role emphasizes brand service, product knowledge, and flawless omni-channel experiences (MPOS, POS, in-store and curbside pickup), with opportunities to lead by example and contribute to visual and operational excellence.