Store Leader & Customer Experience Architect

URBN Urban Outfitters, Inc.; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

Health benefits

Job summary

URBN Urban Outfitters, Inc. is seeking a Key Holder to collaborate with store leadership in supervising operations, driving sales, and delivering an engaging customer experience at our Austin store.

The role emphasizes leadership, brand messaging, and team development while ensuring seamless omni-channel processes. The ideal candidate demonstrates a passion for the FP brand, proven leadership, and flexibility to work evenings, weekends, and holidays.

Qualifications

• Love for the FP brand and its values.
• Demonstrated leadership capabilities.
• Experience collaborating as a team member.
• Ability to work nights, weekends, and holidays.
• Desire to learn and grow within the organization.

Responsibilities

• Supervise store operations with the management team.
• Drive sales and emphasize key metrics through team engagement.
• Deliver an engaging customer experience and brand messaging.
• Maintain omni-channel shopping flow and accurate order processing.
• Support daily office procedures and store upkeep.
• Lead by example in customer interactions and product knowledge sharing.
• Foster inclusive communication and team development.

Skills

Brand affinity

Leadership

Team player

Flexible hours

Learning mindset

Job description

URBN Urban Outfitters, Inc. is seeking a Key Holder to collaborate with store leadership in supervising operations, driving sales, and delivering an engaging customer experience at our Austin store.

The role emphasizes leadership, brand messaging, and team development while ensuring seamless omni-channel processes. The ideal candidate demonstrates a passion for the FP brand, proven leadership, and flexibility to work evenings, weekends, and holidays.