Key Holder: Lead Store Experience & Operations

Urban Outfitters; New Orleans (LA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Employee discounts

Retirement plan

Job summary

Urban Outfitters in New Orleans, LA is seeking a Key Holder to partner with store leadership in daily operations, driving sales through genuine customer connections and an energetic, customer-first atmosphere.

You will lead by example, share product knowledge, support omni-channel service (MPOS, POS, curbside pickup), and help open/close procedures while maintaining visual standards and a safe, inclusive team environment.

Qualifications

• Passion for Urban Outfitters brand and customer experience.
• Leadership experience or demonstrated team collaboration.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• Acts as a brand representative reflecting URBN values.
• Leads by example to maintain a high service culture and customer focus.
• Delivers a seamless omni-channel experience using MPOS, POS, and curbside pickup.
• Supports opening/closing tasks and inventory controls to uphold store standards.

Skills

Brand leadership

Team player

Flexible hours

Customer service

Eager to learn

Job description

Urban Outfitters in New Orleans, LA is seeking a Key Holder to partner with store leadership in daily operations, driving sales through genuine customer connections and an energetic, customer-first atmosphere.

You will lead by example, share product knowledge, support omni-channel service (MPOS, POS, curbside pickup), and help open/close procedures while maintaining visual standards and a safe, inclusive team environment.